Truck Rentals Co
Pacific, Tacoma, WA

Truck Rentals Co Reviews

3.5 stars based on 39 reviews

Featured Comments:

• J

  Jordan Kelly

  4.0

  The owner was very quick to respond and seems to have a large amount of trucks available because I had called a few places and no one had any at all. I called here and he had one for immediate use. Plus he even had it delivered that night so I'd be able to use it first thing in the morning the next day. Payment and reservation was done easy and fast over the phone. The staff shows you the essentials and basics of using the truck. I'm a stay at home mom and never used a truck like this and was able to operate it just fine :) Only issue I had was I paid extra to use a dump truck to take the workload off of me and ended up manually unloading the entire truck :( not the trucks fault cause the mechanics worked fine. It's just apparently if you are loading moist/wet dirt/compost you should have a tarp under before loading or expect to move it manually. Owner was also very responsive and accommodating the entire time which made me feel better about choosing their company. Would definitely recommend and use again :) The guy I got my load of compost from was so impressed by the truck I rented he asked for the companies number and said he'd also refer another person he knows who does landscaping. So he got two more customers on top of me :)

• J

  John Cassens

  1.0

  Truck was good. Service was very spotty. Late delivery then charged my account when I was told it was just a hold. I decided to pay cash to save sone of the credit card fees. I have not got there credit charge off my card in 6 weeks. Terrible business practice. Go elsewhere.

• O

  Office Manager

  1.0

  This isn’t a real company. Twice in a row, they disappeared when it was time to pick up or receive a truck. They took a deposit and then didn’t answer after that. We’re at the address they provided and there’s nothing here.

  ---

  Response from the owner

  This time of year we are extremely busy and literally as soon as we get a truck back in, our mechanics service it, and inspect it, and they generally go right back out immediately to the next customer. This customer simply drove by our main yard and didn't see an available dump truck and unreasonably made the quick assumption that we didn't have one on reserve for him, which was not at all correct. We told this customer that his truck that he had reserved was close by at our repair shop just a couple blocks away where it had undergone routine check in maintenance. The truck was ready to go for him but he declined to get it. He did have a credit card deposit on the truck which we immediately refunded back to his card, and we immediately provided him with a copy of his credit memo. We apologized for any misunderstanding or inconvenience to him, and we also offered him a 30% discount as a concession to him off of his next rental

More reviews (2)