Tuxedo Moving
15th, Phoenix, AZ

Tuxedo Moving Reviews

3.3 stars based on 8 reviews

Featured Comments:

• S

  Stephanie Stark

  1.0

  I don't generally leave reviews unless I've had a significantly good or bad experience. Unfortunately in this case, my experience was horrific from start to end. In the beginning I had to reschedule because I was not ready for the move. Yes it is irritating but things happen. When I informed the moving concierge Charlene, I was met with blatant annoyance and was told there was no one available until weeks out. When the movers arrived they informed me this was not the case and they rescheduled me themselves which was the only positive experience I had with them. The movers lifted heavy furniture by themselves and used my walls for balance despite my verbalized concerns of the furniture being dropped. Furniture was dropped on more than one occasion including down the stairs. There were scuff marks and dents on my walls because of this. When attempting to check on my belongings in the pod, there was something up against the door and I was unable to lift the door. Eventually that will have to be forced open and most likely whatever is there will be damaged as well. I paid extra to have my belongings prepped and I was blatantly ignored when I asked to have this done properly. I arrived home to find my mattress cover on the floor even though I asked for it to be used. The movers tried packing my TV without even placing it in the box and without attempting to wrap it with anything. I had asked them to let me wrap the TV myself with bubble wrap and they attempted to move it despite my request stating "we know what we are doing". I had to literally follow them out and ask them to stop so I could wrap it and put it in a box. Only parts of my furniture was packed and some left behind leaving me no option to sell what we couldn't fit because I only have portions of furniture left. The cribs are left but hardware gone so can't sell those. After driving my kids across country and taking a flight back, I finally had time to address the situation and was again met with attitude by Charlene. She started off by saying, "you were not ready when we first came out" (which had absolutely nothing to do with the issue at hand). She also told me I had 10 days to report it and this was day 11. I was then told my concerns are invalid because I signed a waiver. I was rushed when signing that waiver and nothing was explained to me as to what I was signing. I was just uncomfortable and wanted them out of my house. I trusted that because the movers were aware of damage caused, they would not attempt to have me sign something stating damage was not caused. When I asked to speak to a manager, I was avoided for 2 days being told she was in a meeting and would email me despite my request to speak with her. Instead of attempting to rectify the issue, I was repeatedly reminded I signed a waiver. There were no attempts at resolving what had happened. This company is absolutely awful. They lack simple customer service skills and professionalism. I highly suggest using another company.

• J

  Jackie Mantanona

  3.0

  I can't recommend them sadly. They gave me a 6am time and then they were oved 2 hours late because a guy was sick and they had to turn around. Stuff happens, that's fine. I mainly wanted to pay guys to move stuff so my walls and stairs railing would not get scuffed up. I had just painted the stair railing a month earlier. I realized after they left it was all scuffed up on the corners of the railing and I feel really bad for the buyer of my house. I also really wanted a large umbrella in my backyard included in my pod and they said they couldn't move it. It was one of the ones that has 4 sand bags in it. I said I was fine with just dumping the sand bags but they said the grass had grown into it. It sounded bad so I said oh ok nevermind then we'll figure it out. Well, since all my stuff didn't fit in the pod I ended up having to buy a storage unit and rent a uhaul. When I looked at the umbrella I found that the grass really had not grown into the sand bags, just around them. All I had to do was pick up the sand bags, dump them, and then we moved the umbrella using a utility dolly. These bigger items like this is why I wanted a moving company. I was originally planning to use them to unload my pod but I don't want the railing and walls in my new house scratched up. The only reason this is not a 2 star review is because the guys were nice and had a good attitude.

• f

  flondave

  5.0

  From the first phone call to find out about their service to the final step of loading our POD this company was extremely professional. They lived up to their estimate without any hidden cost or fees. All fees were told ahead of time & explained in detail. Their communication was excellent & all scheduled times were met. Victor & Andrew were the two young men that were scheduled to load our POD. They were on time, clean & neat in appearance. Their professionalism & knowledge in loading our POD exceeded our expectations. We were borderline if all of our belongings were going to fit in the POD. While Andrew bought everything out to the POD, Victor was able to visualize & fill up every little spot. Can’t say enough about the company & its employees. Will use & refer this company in the future.

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