Two Men and a Truck
Industrial, Sugar Land, TX

Two Men and a Truck Reviews

4.4 stars based on 120 reviews

Featured Comments:

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  Tracee Martin

  5.0

  I've now used Two Men and a Truck twice for my moves between apartments and storage. They are always courteous, professional, careful, and very helpful (especially when trying to fit all of my things into a storage unit!). They are quick and efficient while still taking the time to make sure things are wrapped and secured both in transporting and also in storage. And the office team is very responsive and even helped me out with the quote when I had some concerns about cost. Highly recommend and will definitely use again!

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  Response from the owner

  It makes of so proud to hear your moves are always so positive, Tracee! Thank you so much for taking the time to share with us and for leaving a review!

• R

  Robert

  5.0

  Moving is never easy but from start to finish, Two Men and a Truck made is easy and comfortable w/ a reasonable price. Dawn initially fielded my call and worked out the logistics on the consultation call. Her estimate was spot on for the time and resources needed. Adrian, Jessie, Sterling, and Lou were excellent movers and made for a great experience. Everything was handled with care and they were conscious of time. You can tell they are knowledgeable and well-trained as a system was deployed for loading and unloading that maximized efficiency. I plan to use them again in the future and would recommend for your move.

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  Response from the owner

  Thank you so much for sharing with us, Robert! We're so glad to hear our team could do a great job for you and look forward to helping you out again in the future!

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  Nebet

  2.0

  Although we have used Two Men and a Truck for previous moves and been very happy with the results, this most recent experience has soured me on the Sugar Land franchise completely. We used their professional packing service to prepare a two-bedroom apartment for the move - a service we have used multiple times before and been very happy with. Not so this time. Dawn at the office was very friendly, but misprepared my quote the first time despite having detailed information provided through their online form. She did not provide a written quote when she corrected the information during our phone call. The packing team they sent were poorly trained and inefficient, using large boxes for books (instead of small book boxes) and regular (non-reinforced) boxes for heavy, fragile items like dishes - boxes which subsequently buckled under the strain. This was despite reinforced dish pack boxes being provided... but they all ended up being used to pack nonbreakables like clothing. Dishes were nonsensically wrapped (a whole sheet of paper stuffed INSIDE a teapot, but the handle and spout left basically unpadded?) The packing team of two spent EIGHT HOURS in our apartment, at some points sitting down and chatting with each other or on the phone, or trying to both work on the same closet instead of splitting up. Despite taking twice as long as has been needed in the past, the packers left multiple areas of the apartment still unpacked. When I questioned this as they were leaving, the packers assured us that the moving team would finish the job the next day. However, they apparently failed to convey this to the office, and so the moving team was not expecting the extra work and did not have all the necessary supplies. The resulting stressful scramble further extended the time required on moving day (again, eight hours) and resulted in significant sticker shock since charges are hourly. Overall, the move cost more than $3,200 - between double and triple what we have paid for past moves with this company. I contacted the franchise via email with my concerns but have yet to hear anything back. I am very disappointed and will not be recommending Two Men and a Truck to others anymore, whereas before I had always been unhesitatingly enthusiastic in my praise. The inconsistency between franchises means that I cannot be confident in sending friends to them.

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