U-Haul Moving & Storage at Bronx Park
Plains, Bronx, NY

U-Haul Moving & Storage at Bronx Park Reviews

3.8 stars based on 339 reviews

Featured Comments:

• D

  David Hutchinson

  2.0

  I did not have a good experience here only because returning the truck turned out to be move of a hassle than I should renting the truck. Now I got to u-haul which about 5 or 7 minutes to spare or 7 minutes despair only to walk up to the door and the ladies telling me no you have to return it online so I go online create a profile and the profile says you have nothing to return turn. To know I called the customer service and I'm on hold for over an hour. Spoke to customer service they made a notation on the account and then transferred me to the department that can help me only to find out that the department couldn't help me just because my name wasn't on the rental for the u-haul even though I paid for the u-haul hole now the customer service will not be customer service but whatever department it was stated that I can't help you because you're not listed on the account. The lady couldn't help me because she told me after the fact that I can't help you because guess what you've already dropped off the key and you don't have possession on the vehicle I didn't know that I needed all of this in order to check the vehicle in online and nobody on the property said to me Hey you have to do this before you leave the property they just said oh you can go online and do the check in check in. very bad communication, horrible customer service very bad experience. unfortunately this is a necessity if you're moving. Be fore warned everybody off early Or hold until the next day.

• S

  Sunshiine Mac

  5.0

  Made an online reservation for a moving truck for a few hours. The ladies behind the desk were super helpful, friendly and knowledgeable. We rented a truck without an issue. *TIP* if you want to rent dollies/ blankets you should get there early as possible as these things may not be available later in the day. When your done fold the blankets or you will be fined!! **VIP TIP* TAKE THEIR INSURANCE ! There are a lot of reckless drivers on the road and MOST private car insurance will NOT cover your rental for damages. Great service- friendly- highly recommend!

• D

  Devorah Sanchez

  5.0

  This is the second time that I have rented form this location and service has always been quick, easy and exceptional. I also came to this location twice because it was referred to me by someone who had amazing service as well.

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