U-Haul Moving & Storage at Burlingame
Burlingame, Wyoming, MI

U-Haul Moving & Storage at Burlingame Reviews

2.6 stars based on 152 reviews

Featured Comments:

• B

  Ben Scherphorn

  1.0

  Long story short the mileage on my truck was incorrect as well as the gas level. I returned the truck before 8pm and no one was there (despite saying they would be). I filled out my form correctly online instead of falsifying it and made a claim. When I went in to speak with someone a few mornings later, the manager, Ryan, was rude and very short with me. I asked them to pull up the previous travel log of the person who rented the truck before me and they refused. In total I was charged over $30 more than what I used the truck for and was given very impolite service. Do NOT use this business.

• O

  Officer J.D.Tippit

  5.0

  Jared. This man is Golden. Great customer service, wonderful manners and a professional way about him. Really appreciated doing business with him. I hope Uhaul appreciate$ him as well. Management: if you truly believe that success is all about who reps you, and you'd be wise to hang onto this guy or I might try and lure him away. As for the rental itself, I needed an auto-transport. I was glad to find that this store was maintaining their inventory well. All lights worked and it had a very good set of tires on it. When the state highway patrol pulled up behind me i remember thinking "go ahead pull me over, you won't find anything wrong with this setup!"...but he looked it over and went right on his way. Thanks Uhaul...and Jared....I appreciate your efforts. Be safe and Merry Christmas!

• A

  Anonymous

  1.0

  Location is the worst. At least the day people don’t know how to do their job or do they care including the owner. I needed a cargo trailer and wasn’t informed I would need to schedule an appointment for the hitch to be installed until I had been charged me for the trailer and hitch. Then it took 5 days to be refunded. They told me I would have to reschedule that they could offer me no other option. They didn’t even bother to try and better the situation like josh did at the 68th street location that not only found us a hitch at another location but was able to install it and actually went above and beyond to make sure we were taken care of. And we were able to move as scheduled. 28th and Burlingame uhaul either needs to step it up or go flip burgers somewhere if they can’t grow a functioning brain or care about what they’re doing. People can’t always afford to be double charged over a thousand dollars.

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