U-Haul Moving & Storage at Columbus Rd
Columbus, Canton, OH

U-Haul Moving & Storage at Columbus Rd Reviews

3 stars based on 6 reviews

Featured Comments:

• K

  Kevin Casto

  1.0

  Very unprofessional and could care less about their customers. Made an appointment to fit my hectic schedule. Appointment was at 2pm and I got a call from them at 9:15am to tell me the only person there leaves at 10am and if I could come now. No problem I headed right to them just to find out they made the appointment for the wrong thing and they didn’t have time to do it and I would need to reschedule. So I’m here now again after rescheduling and they tell me a price of over $100 of what I was quoted on the phone to begin with. Now I have to wait here for almost 2 hours for it to be done when the FIRST appointment I had rearranged for someone to follow me to drop the car off so I wouldn’t have to stand here for almost 2 hours with no waiting room or anywhere to sit. STRAIGHT PATHETIC experience all the way around. Would gladly give 0 stars if I could!!!!!

• A

  Amber Zheng

  1.0

  I scheduled an appointment to get my hitch installed and I pre paid. I get there and the guy who helps me says that the “hitch guy” left and no one knows how to do anything with hitches, the manager knows there’s a problem and won’t pick up the phone or answer texts. They don’t know when my part will arrive, don’t know how to track it, don’t know the next weeks schedule so I can reschedule my appointment, and don’t even know if the ONLY guy who can do it will be in when I can come in. This store is unbelievably unprofessional. The general manager could care less to answer her employees messages about problems in the store let alone actually train her staff properly. Why should a person who doesn’t know how to do everything run the store for the day along with a completely brand new employee who doesn’t even have a company shirt yet???

• S

  Spencer Norman

  1.0

  Save the headache and rent from Penske, horrible customer service