U-Haul Moving & Storage at Crater Rd
Crater, Petersburg, VA

U-Haul Moving & Storage at Crater Rd Reviews

3.3 stars based on 27 reviews

Featured Comments:

• B

  Brandon Wood

  5.0

  Great service, always fill up my propane tanks here!

• A

  Auto Repair and More

  1.0

  I would not give any stars ZERO. Let's start by saying my customer service experience at this store south crater road was Horrible. lady was undermining, rude ,disrespectful. Overtalking, Price GOUGING I would call the customer service and book an truck and trailer get 1 price and then she would add all this extra stuff. And call it taxes, then she tried charging me for a trailer twice x2.... When you have.... its a 24 hr return on 1 trailer. Meaning you get 24hrs for 1 price period. Thats not all I went back and forth for hours on in day 1to obtain my reservation, an E alert came up from the past yrs ago, I took care of it....Paid my old balance off. What does this lady do at s crater road says everything will be good in 3 to 5 mins you'll be good to go. Well I had to leave and go home to get more cash because they were charging me UPFRONT WHICH I WAS NOT TOLD. I come back 30 minutes later mind you this was hours and hours going back and forth all to rent a truck I had already reserved....... so what does she do 10 mind before7.30 cut off time... OH your reservationwas canceled I forget to update it... .. ... yeah Right you did that on purpose. Period!!!!!. I walked out before i blew a lid. I'm not making this up PS. I am also a very kind down to earth person. I generally love people i Toatally feel I was taken advantage of lied to cheated , disrespectful disregarded, And Over charged. There way overpriced for their pickups they really are especially if you gotta do any miles. Uhaul is a price GOUGE!!! All in all there still trying charge me more and more it doesn't make any sense I would avoid this location at all cost if you have to rent any trucks!!! So disappointed. Trash complete trash place!! They make u give 1 star to post its ZERO EROOOO ZERO!!!!! PS I HAVE WORKED ALONG SIDE MILLIONAIRES AND MULTIPLE HIGH END CLIENTS AND BUISNESSES WE WOULD HAVE NEVER DONE ANYONE THE WAY I WAS DONE!!! ABSOLUTELY DISGUISTED!! WHAT GOES AROUND COME AROUND!!

• R

  Russ Still

  5.0

  These folks are AWESOME!! Very helpful the day of pickup. Explained everything very well. The trailer was perfect for our needs. Rented one way and noticed the extra fee for keeping the trailer an extra day seemed higher than expected. I called them and they corrected the issue immediately. I don't expect things to be error free, but it's especially nice when problems do occur that they are correct in a timely fashion and without question. Highly Recommend.

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