U-Haul Moving & Storage at West Maple St
Maple, Omaha, NE

U-Haul Moving & Storage at West Maple St Reviews

3.8 stars based on 102 reviews

Featured Comments:

• C

  Christopher Joseph

  5.0

  They employees here make the process smooth & simple! I've rented here a couple times already including today & from leaving the lot to returning was a breeze! Shoutout to the staff! 💯

• B

  Beth Bachmann

  1.0

  Utter disaster from beginning to end. We scheduled a time to pick up a truck weeks in advance. Just a few hours before the pick up time, we were informed the only truck available was on the other side of town and that we should just take an Uber (rather than being able to walk to our scheduled location). Customer service was extremely unhelpful and unapologetic. I made arrangements to pick up the truck later in the day since our initial plans were out the window. We get 5 minutes away and they told me the truck would be at 3rd location and that location closes in 30 minutes. So we drive there. Finally get the truck, and the tire pressure light is on. The representative on site rudely told us to call roadside assistance WHILE WE WERE STILL ON THE PROPERTY. So now, 8 hours after my scheduled pick up, I still can’t depart and am waiting for roadside assistance to arrive to fix a truck they should have never rented out. This has been the most frustrating experience and some of the worst customer service.

• J

  Jamie Krussel

  5.0

  The staff here have been extremely helpful to me the past couple of weeks. I’m getting ready to move out of state. They’ve answered my questions and have helped me carry boxes, supplies, etc., or to my car as needed. Friendly staff.

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