U-Haul Moving & Storage Cicero North Syracuse
Brewerton, Cicero, NY

U-Haul Moving & Storage Cicero North Syracuse Reviews

3.5 stars based on 40 reviews

Featured Comments:

• S

  Sarah Fox

  5.0

  Very friendly and helpful staff!!! Note: Nick the guy that checked our trailer in was extremely helpful.

• B

  Beryl Brodsky

  5.0

  Easiest drop off ever. Literally 5 minutes. Philip was friendly and helpful. THANK YOU 😊

• B

  Bryan Chapel

  1.0

  My spouse and I rented a truck to move to our new home. It is 100 miles from our previous address. Spouse put the new address into the system as out of town Destination. Somehow this was saved as an in town rental. Why would we rent a truck to drive 100 miles away and then go back to the same location we picked it up from and then have no way to get back to our new home? We used the service to get movers in both locations as well. When I went to drop the truck off at a local uhaul authorized drop site the app wouldnt let me drop it off. By this point i had already followed step 1 on the app which is to drop the key in the drop box. I called customer service to open a complaint and a rep told me the app wasnt working and that the technology wasnt working correctly. She took all the info and attached the number for our order of the movers. The next day my spouses bank account was drained out and they began to incur fees as a result. I called customer service again and asked to speak with a supervisor only to be told that because the site saved our reservation as in town we would be charged over $100 more than originally quoted and that they were unwilling to do anything about it. I watched my spouse fill out this order on your site and we ABSOLUTELY did not save this as an in town rental. It would have made no sense whatsoever. I will be posting this complaint on Twitter and google for all future customers to see. This is the worst customer service I've ever experienced. You're service took an already financially and personally stressful time in someone's life and made it even worse.

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