U-Haul Moving & Storage of Benton Harbor
M-139, Benton Harbor, MI

U-Haul Moving & Storage of Benton Harbor Reviews

2.8 stars based on 44 reviews

Featured Comments:

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  Tim Brinton

  1.0

  The manager Carol King needs to be Fired. For 3 days trying to return u hauls equipment. I bought a 15 foot storage that is (not) 15 feet. We had portable storage containes blocking are storage door for 2 days ! AND NOT 1 TIME NOT 1 TIME DID ANY ANY OF THE EMPLOYEES COME TO HELP .. I was told thay are reporting the rented equipment stolen. For I've had to eat the cost of gas time and work / lost wages due to complete laziness and customer service. only when i stared taking pictures is when someone moved the u haul thing and storage box from my door. Im going to have to file small claims

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  Brittany Shreve

  1.0

  They keep taking money out of my account. Charged me for a dolly that was returned! An extra 40 for idk what. This is ridiculous!!! Close to 200 they have stolen from me! They are not professional at all!

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  Kayle Baumeister

  1.0

  WOULD NEVER RECOMMEND. SCAMMERS. I had an appointment at 11am on 04/02/22 and when I arrived I went to the front desk and told them I was here to drop my keys off for my trailer hitch install. the two men behind the counter looked at each other and kept smirking and then told me my appointment for install was at 9am and they tried to call me but it rang and went to voice-mail. they told me their install guy left and wouldn't be back until 04/03. I asked for a refund in which I was denied because I had to get a new credit card two days prior and the old one is no longer active. I called Carol King, the general manager and she lied straight to me and said she left me multiple messages and that she didn't have anyone to do the instal on 04/03. I had no voice mails or communication regarding the change. contacted the company president and he said he would call back when he was in front of a computer and still has not called back. I've paid $400 for the install. this is by far the worst customer service I have ever experienced and I will not be using Uhaul ever again. I'm only giving 1 star because it was easy to make my appointment. Called customer service and she was extremely rude and then hung up on me. The whole staff in the benton harbor location needs to be fired.

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