U-Haul Moving & Storage of Hobbs
Navajo, Hobbs, NM

U-Haul Moving & Storage of Hobbs Reviews

3 stars based on 48 reviews

Featured Comments:

• R

  Roger Reston

  1.0

  I flew into Lubbock after reserving a truck at this location. I received a call telling me that my reservation had been cancelled. Then I was lied to and told it had not been cancelled but transferred to Lubbock.

• S

  Sage J

  1.0

  My experience with Alisha the manager at U-haul was horrible. I’ve rented you boxes there for one year and then each time I’ve had to request to get in them has been a hassle. Usually the forklift is down or they don’t have an operator or not enough people working in the store… I’ve heard every reason why they can’t get my new box down and when I asked for a refund for that month the answer is always no. This last time with Alisha, who I had the displeasure of dealing for five days now and each day it gets worse. The first day she said she was all alone and couldn’t get my U boxes out until 2 PM. At 3 PM she calls and says that she deems it too dangerous to get down the U box because she doesn’t like her forklift. She says I’m going to have to wait until she gets her other forklift out of repair and it’s going to be a few days. I only had a few days until my month ran out and would have to pay again. The next day she gets my box down and calls me out of the blue at 3 PM and ask when am I going to be getting into my boxes they’ve been out for a while now. As soon as I get out of work I go to load up. On the second load, I drove up someone comes out and says are you ready for me to put those back in we’re about to close! This happens twice in a row and Today Alisha told me that she is giving me to the end of the day to get my stuff and then she’s not going to bring down the U box. When I asked to speak to a manager she just continued on her rant and I had to asked three times if I could just speak to a manager and finally she told me she was the manager. At that point I said why didn’t you just identify yourself as a manager when I asked five days ago?? If she would have I would’ve known then there was no hope in this place and stopped asking. She won’t let me talk or ask questions because she interrupts and keeps talking over me repeating she needs 24 hours or saying forklift problem-even though I’ve been working around their lack of help and lack of forklifts for five days. Then she said I’M giving you to the end of the day to get your stuff out and hung up on me!!! Do not rent here. Do not even come inside. I suggest eagle storage.

• E

  Eric Dorn

  1.0

  gives the good old price shaft. 450$ for three day minimum.

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