U-Haul Moving & Storage of Idaho Falls
Mile, Idaho Falls, ID

U-Haul Moving & Storage of Idaho Falls Reviews

3.5 stars based on 88 reviews

Featured Comments:

• A

  Austin Schulz

  5.0

  At the end of May we had a trip planned and needed to get a hitch installed on our 2017 Honda Pilot so we called this U-Haul and spoke to Holly and then Chris (Kris). Unfortunately due to the pandemic they did not have the hitch for our vehicle and wouldn't be able to get one in for a few months. However, Kris told me that if we were able to find a hitch on our own, he would make sure they got it installed for us before we were planning to leave (2 days later). Luckily, I was able to track one down and true to his word, Chris (Kris) made us an appointment for the next morning. When I asked if I could drop it off before they opened he said yes and came in early just to make sure our hitch got installed before we had to leave town! Talk about amazing customer service! So far we have taken multiple trips using the hitch they installed with zero issues. It works perfectly! Thank you to Chris (Kris) and Holly for providing such excellent service!

• c

  chieff5288

  1.0

  We scheduled to pick up a small trailer 3 weeks in advance. They could not figure it out. We now have to pick it up, same price mind you, 45min away. I thought the three weeks would have been enough time but I guess not. Absolute trash.

• H

  Hanna Gutierrez

  1.0

  Let me start with I NEVER leave reviews, but this time I needed to. We rented a truck on August 13th. When we got the truck it was about 3/4 full and when we gave it back it was at half. We were told when we brought the truck back that it needed to be at full even though it wasn’t at full when we got it. We filled it up, that part is bad on us. However, we only drove about 60 miles, so we wouldn’t need to put a half of tank of gas in the truck. We called them and sorted it all out. They said they would refund us $35. However, I just looked at my bank account and realized they never gave us that money back. I would go anywhere but here.

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