U-Haul Moving & Storage of Newburgh/middlehope
9W, Newburgh, NY

U-Haul Moving & Storage of Newburgh/middlehope Reviews

3.9 stars based on 113 reviews

Featured Comments:

• D

  Daniel Butterworth

  1.0

  We came here to pick up a contracted U-Haul share trailer that was offered to us from U-Haul. Upon arrival the trailer running lights didn't work. They tried to send us off without running lights to drive all the way to Salt Lake City. I had to figure out it was a fuse on the truck and they didn't have a solution in store for this. They told us to call roadside assistance because it was a truck fuse and not their problem because the truck came from a different location. After a 2 hour delay I took it upon myself to go to a nearby gas station to get the fuse myself rather then waiting another hour for roadside to get dispatched who may or may not even have the fuse. This was a huge waste of our time for a 2 minute fix that no one there could figure out or give a useful and quick solution to and I had to fix myself after wasting 2 hours pointing fingers and telling us to call other people. This location installs hitches and doesn't have a 10¢ fuse laying around?!?! 🤯 I get that these locations are franchised but this was such an easy solution that became extremely inconveniencing for something U-Haul contacted us to do and the employees here were far less then helpful nor cared about our time and facing 2500 miles of driving with an unsafe and illegal trailer.

• M

  Mark Brooklyn

  1.0

  I rented a truck two weeks in a row through the U-Haul on line portal and both times the location which I clearly specified I wanted to pick up the truck from was changed on me even though confirmation was correct. U-Haul didn't even have the courtesy to contact me to tell me the truck was not going to be at the correct location. Communication for this company is horrible! They make you pick up at a location 15 to 20 miles away from the place you wanted to originally pick up from and then you incur extra fees for unnecessary milage..A very unprofessional experience with U-Haul twice in a row .

• D

  Dennis Critton

  5.0

  This review is not from Dennis but from Stephanie. I'm giving 5 stars to U Haul at this location because of Darien! If Darien didn't step in and start moving things around to fix a computer glitch, I would have had no place to put my things packed into a rented 20 foot truck. He made it work somehow, and I mean somehow, and turned what could have been a very big mess, (furniture on the side walk), into a very grateful smile! I ended up with a unit that was still able to accommodate all my belongings and a very thankful heart! Darien, thank you, you went above and beyond for me and my family and I will always be grateful! God bless you, keep up the good work, I walked away from U Haul with a great appreciation for you! :0)

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