U-Haul Moving & Storage of Olathe
Rogers, Olathe, KS

U-Haul Moving & Storage of Olathe Reviews

3.5 stars based on 119 reviews

Featured Comments:

• N

  Nathaniel Chipman

  1.0

  Picked up rental truck, engine was making a lot of noise, checked the oil only to find it completely dry. Was on hold for over 30 minutes with roadside, no one answered the phone. Drive back to the location only to be told I needed to bring the truck back in despite it having no oil. Personnel on sure was extremely rude, refused to get me a different truck. So.... Drove the truck for 3 days with minimum oil. Will never rent from this location again.

• J

  Jeffrey Johnson

  3.0

  I rented a 26' truck from Leavenworth Kansas on October 1st. I returned the same truck to this location on October 2nd within the 24 hour time limit. The problem is whoever checked the truck in didn't do it until October 3rd. So, I'm being charged an extra $40 for a day I didn't have the truck. This is complete incompetence. I'm trying to contact corporate now to get my money back. From reading reviews there are a lot of problems with this location. If I had known that ahead of time I would have driven to a different U-Haul location to turn the truck in. The manager Bailey got back with me on the 4th. They completely owned up to the error with my return and refunded the extra day charge to us. They didn't try and make any excuses or fight whether the truck was late or not.

• D

  Deana Scott

  1.0

  Horrible customer service. Tried contacting them via phone multiple times and couldn't get an answer. The Metcalf location informed us Olathe had the vehicle we needed he tried to call and couldn't get an answer. We drove to Olathe, only to encounter an employee that obviously didn't want to assist customers. Two staff and no customers; however, they were unwilling to assist us. We would give no stars if allowed.

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