U-Haul Moving & Storage of Old Bridge
North, Old Bridge, NJ

U-Haul Moving & Storage of Old Bridge Reviews

3.8 stars based on 60 reviews

Featured Comments:

• R

  Ryan Ooo

  1.0

  I booked a van online and I’m pretty sure I clicked on a dealer site. I get to the dealer and there was no reservation. The lady said maybe you book the U-Haul down the road. I called customer service and they said that indeed is what happened. They gave me the address and I put it in my gps. I arrived at my destination except I wasn’t at my destination. I did this again and again and again. Over an hour went by. I decide to navigate from a map instead of gps and I get there. I get to the location and the guys there say that happens all the time. Really??? They tell me google and Waze both have that address being somewhere else. That’s my first life experience in something like this. Then a dinosaur is asking for the same info I put in the reservation. Why did I make a reservation in the first place. I even had to give him my debit card when my girlfriend already put her information in the reservation. At this point I’m mind blown. Then they ask me for my phone number which was already provided but I gave it anyway. The gentleman says I used that number so I have to give another. It’s my only number. Now he says give me any number. What? Okay whatever. He tells me since I am returning it same day I have to download the app because nobody will be there when I bring it back. Ok fine. When it comes time to return it I download the app. I push every possible option and there is not one thing to return it. I call customer service while I’m in their parking lot. Customer service has what should be a great convenience. They will call me back so I don’t have to stay on hold. Ten minutes later I get a call back and I’m on. Old for over ten minutes before I hang up. I had things to do so I left the keys and invoice in the drop box they was it use to be before these major inconveniences that make things harder. I call the store the next morning and they must be sooo busy I get connected to a call center. The call center is for sales so they transfer me to customer service. Over an hour on hold a hung up. I don’t know what I’ve been charged or anything. I’m convinced I could have kept the van and nobody would ever know. This is going on google as well. U-Haul should be bankrupt!!!

• B

  Bobby Putney

  5.0

  Excellent team working together when I called and when I arrived for my appointment. They made it clear my time was valued. Speaking of which the value for the service rendered is beaten by none I know of. They installed a tow hitch direct to Subaru frame, which requires some boring of the holes (in all types for the Crosstrek), made me feel comfortable about the level of confidence they had in this, and DID NOT DISAPPOINT! Behind the counter and under the lift the workers (names I'll add later), have given me.wvery reason to recommend them for services you expect or just now learned that they perform. **They even disposed of the box and trash from the packing that the hitchnwas delivered in. Stellar employees! Thank you for the fantastic experience!!!

• A

  Adam Omar

  1.0

  Very bad place. Lin was there. She talked really fast and had so much attitude to us. She drove to truck to us so fast and yelled at us to get on the sidewalk. Very bad, would not recommend.

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