U-Haul Moving & Storage of Potomac Mills
Telegraph, Woodbridge, VA

U-Haul Moving & Storage of Potomac Mills Reviews

3.6 stars based on 376 reviews

Featured Comments:

• j

  jason linzi

  1.0

  Truck worked well. Stayed on hold for over 25 minutes just to hang up and call back and get an answer. Here is the issue. They charged me for a safe move that I did not ask for. They also gave me the truck with 25 miles to empty and I returned the truck with 47 miles to empty. They charged me for the fuel because they said I was supposed to return the truck with 1/4 tank of gas in it. Meanwhile they charged me per mile for the move. How in the heck could they expect me to give them back more fuel than they gave me?

• w

  wes bryce

  1.0

  I used to like this place. I have rented from this location half a dozen times over the years. First off I was using the online check in and was driving through the parking lot to find my truck as instructed. There was an employee driving in a unsafe manner to park a truck and honked in a aggressive manner. I found my truck and followed the instructions to skip the line and the side of the counter and get my keys. When I reached the side of the counter I was greeted by the same employee from the parking lot. And was told I had to go to the back of the line. I tried to explain that what my instructions say to do. When I was finally helped to to click that I have possession of the keys before I had the keys. All in all this was the worse staff and customer service I have ever seen.

• g

  gina skinner

  1.0

  I came here at 6:45 pm they close at 7 I was able to rent a van, they locked the doors behind me and went home. When I got home I realized that the van was filthy, and smelled something terrible. So I called the 1800 number right away and told the representative about it, and I took pictures she said they would make a note of it. Well the next day I was charged a cleaning fee smh. Avoid this Uhaul.

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