U-Haul Moving & Storage of Savannah
Abercorn, Savannah, GA

U-Haul Moving & Storage of Savannah Reviews

3.5 stars based on 115 reviews

Featured Comments:

• R

  Real 88

  5.0

  TJ at this location was very communicative and patient with my out of state issue. Took multiple different options to solve my problem and I’m very appreciative. Every other location just wanted to forward me elsewhere. They should take a note from him. Thanks again TJ

• d

  d white

  2.0

  I ordered a van in advanced on the website with the expectation that I would be able to check in on the app. However, upon my arrival I had to go inside and wait in line for over 30 minutes. I was then told I could finish the check in process on my phone, which allowed me to see that the vehicle that I was assigned had not been inspected. The pictures on the app showed a completely undamaged vehicle, but the van had a bumper that was hanging AND a flat tire (pictures attached). I had to go back in to swap vehicles, and the associate was unaware of the damage. She moved the vehicle to the back, but when I returned it was back in the front with the same damage. The associate also made me feel pressured to return the vehicle early, although I was paying for an additional day. This location was never my first or second choice and after this experience I would choose a different company if this is the only location available.

• K

  Kati Cosby

  1.0

  We rented a trailer for a horrible clean up of a rental property in Savannah. After getting into the work we realized we needed to keep the trailer for an additional 3 days. I tried calling the store multiple times only to be put on hold for over 10 minutes and having to hang up because I couldn’t wait on hold any longer. I got a voicemail from someone at the store 2 days later when they realized the trailer wasn’t back and even when I tried to call to respond to the voicemail and asked not to be put on hold they still put me on hold for 5 minutes. I know they have customers at the store but I can’t wait on hold for multiple days for over 10 minutes. We returned the trailer and an employee helped us unhook it and he rolled it behind the main building. About a week later I get a receipt for charges of $200+ when the rental was only $19 a day. We should have only been charged $100ish. I called and waited on hold AGAIN and was told they would have to look into it and would call me back. I never received a call, so I called the customer service line and filed a complaint. Guess what?!? Literally 5 minutes after hanging up with customer service the manager of the store calls me about my claim. He reads me the notes on my account and says they tried to contact me and got no answer and the trailer was returned on the 18th. I told him he would have to pull the surveillance tapes because the trailer was returned on the 11th. He was dismissive and said they would call me back if the tapes showed otherwise. When I went to ask if I would get a call either way he had already hung up. After reviewing the tapes he had an employee call me to tell me they would refund my money. I asked why the manager didn’t call and was told he just stepped out. The employee didn’t apologize and couldn’t tell me the final charges nor could he tell me how much the refund would be. Going to be hard to do business with them next time we need a trailer.

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