U-Haul Moving & Storage of Scott's Addition at The Diamond
Ashe, Richmond, VA

U-Haul Moving & Storage of Scott's Addition at The Diamond Reviews

3.6 stars based on 83 reviews

Featured Comments:

• D

  Derek Secore

  1.0

  DO NOT RENT FROM HERE!!!! I would give it a 0 star rating if I could. Terrible experience. The U-haul on Arthur Ashe Boulevard has been one of the worst storage unit experiences I have ever had, and I have had plenty of storage units. I have had my unit here for the past year and within the past 6 months things have turned bad. The gate is constantly broke. The building is locked when it’s supposed to be open. I work construction and my tools are in my unit. So they have cost me lost time with my business. There are never employees at this location. You have to call another location to get someone to let you in the building. As I’m typing this I’ve been waiting for over an hour for them to unlock it. They had roofers put a new roof on the facility. They never covered my stuff and water, dust and debris covered my contents. I’ve had multiple employees look over my contents and they have done nothing about it. They always say “someone will get back with you.” I’m in the process of moving out and I told them that I will not clean up the dust and debris from the roofers. They got an attitude with me. They told me that i will get charged a cleaning fee. Please stay away from this company. The U-haul Self-storage on Arthur Ashe Boulevard is bad news.

• M

  Mike Mike

  5.0

  Was sent here by another U-haul after I was misquoted both availability and pricing info. Tamia - greeted me warmly even though she was hard at work. She immediately took ownership of my problem and working with not much availability was able to help me find a solution. I was super impressed and VERY grateful. 5-star customer service. Hope she is recognized by leadership as the asset she is as demonstrated to this grateful customer.

• J

  Jamien Banks

  1.0

  Placed a lein on my account after several days late. Called to make arrangements and had to speak to a manager. Advised me to come in and wasn't available. Was told he'd give me a call when in and never called me. I moved out paid ALL bogus leins and late fees. Now I'm being charged again including late fees for a whole nother month AFTER MOVING OUT. The floor was also wet and rotted the bottom of several boxes I had in the unit? Worst storage unit experience I've ever had.

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