U-Haul Moving & Storage of Sherwood
Warden, Sherwood, AR

U-Haul Moving & Storage of Sherwood Reviews

3.5 stars based on 67 reviews

Featured Comments:

• J

  James Kerr

  5.0

  When my tow vehicle was totaled on I 40 near Litte Rock AR all of the kind people at this buisness went well above and beyond what should have been what they were expected to do. Examples include going out of their way to find a truck/van large enough to tow my trailer, obtaining me a ride of 46 miles to pick up said truck/van, and since I was traveling to California on a limited budget worked out a discount on some repairs on my trailer. My heartfelt thanks go out to all of the people that work here and I wish the best in life.

• K

  Kristi Reddin

  5.0

  We were traveling from Miami to New Orleans to get our things and move home to Arkansas. Ray went above and beyond to locate a truck for us that we could pick up along our route. This was a great help especially since there is such a shortage on the big trucks right now.

• J

  Jams Jenk

  1.0

  The Deal; I was quoted by phone $73.00 + tax for a hitch install by Kyle, and set an appointment for the install. Upon arrival I checked in with Kyle at the counter. Kyle, I, and the installer went to the vehicle at my request to inspect my hitch and the vehicle. We agreed there were no foreseeable issues, and the quote was still $73.00 + tax. I went across the street for a sandwich, which also provided a view of the install bay. Install time was 30 minutes, which is in line with $73.00 I was quoted. When I returned Kyle was gone and Veronica was in his place. Veronica told me my total was $180.00 + tax, but because the installer finished early she would do me a favor and change the total to $90.00 + tax. I asked to speak to Kyle as he had quoted $73.00 + tax and Veronica said Kyle was gone. I asked to speak to the manager and Veronica said she is the manager. I asked to talk to her boss and Veronica gave me a phone number for U-Haul that she said they were in Texas. Again, Veronica told me my total was $180.00 + tax, but because the installer finished early she would do me a favor and change the total to $90.00 + tax. Then Veronica told me I had to pay $98.55 to take my vehicle. So I did, and I told her I would contact U-Haul. Contacting U-Haul is time consuming, with an hour in wait time and an hour in talk time total. What I found out is the U-haul on Warden Rd. in Sherwood, Ar. is a company store, and the manager is in fact Ray, not Veronica. Also, the staff are U-Haul employees, but have no real supervision (according to the U-Haul customer service agent). I was told that U-haul has no flat- rate guide labor guide (used for consistent pricing, and a standard in the automotive service field) from the agent, and employees are allowed to determine and set prices. However, Kyle told me he had a by model labor guide, and used it for my initial quote. The customer service agent told me they would contact Ray (the actual manager) and I should expect a call from. Ray did call, and attempted to convince me that I didn't talk to Kyle initially and that I was quoted $180.00 (2 hours labor) from the beginning. Ray also added some employees names that I haven't spoke to or met, claiming they were the ones involved. Kyle is well spoken, and I recognized his voice when i checked in for the work, he also had his name on his uniform. Ray started yelling, was becoming aggressive and threatening when I disagreed, so I hung-up. Conclusion: I was charged $17.00 more than I was quoted. The above text is factually correct. I doubt U-haul is without standard operating procedures, and pricing for services. This appears to be a Bait and Switch. I can only guess what transpired when I wasn't present, and therefore omitted any speculation. I personally will not do business at this location and possible U-Haul again, and moreover, after this experience with U-Haul will require documentation of quotes and all pertinent details including contact names before any service or transaction takes place. As always, Buyer Beware, Read the Reviews, Always get Written Quotes.

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