U-Haul of Columbia Pike
Columbia, Falls Church, VA

U-Haul of Columbia Pike Reviews

3.4 stars based on 331 reviews

Featured Comments:

• S

  Shawna A.

  5.0

  The very kind gents at this location and especially Anthony (on April 5) took me in as a last-minute hitch install when another store canceled my appointment on the day of. The Columbia Pike team were kind, efficient, and just all-around wonderful. Thank you so much for the new hitch and sorry for the fire drill. I appreciate you all and wish you all the best in life

• M

  Marc Arcas

  1.0

  Really bad experience. I rented a van at this U-Haul location and paid for CDW insurance. While I was driving in the highway, I got rear-ended by a Washington, DC EMS vehicle, and the driver admitted full responsibility for the accident. There is a police report stating that and the DC government insurance will cover all the damage. Despite it not being my fault at all, me having paid for insurance and the DC gov covering all the damages, U-Haul still charged me a deductible of $150.

• J

  John B

  5.0

  Fantastic experience and customer service from Anthony, George, and the hitch technician. I dropped off SUV to get a pre-ordered hitch installed. Anthony immediately realized that they would have to cut into the wiring harness and recommended a plug-and-play solution to avoid problems later with the wiring, even though it would mean they needed to drive to Manassas for the part. Later on the hitch technician discovered the hitch kit was shipped with wrong/missing bolts. Again, they found a solution and drove to Maryland to get another kit with the hardware. This meant they could not complete until the next day. On Day 2 the hitch technician had a medical emergency and wasn't going to be able to do the work; George worked to get another UHaul location to take me the next day to finish the install and coordinated directly with that locations manager to arrange it all. Throughout the entire process, the team was great at communicating and working to resolve each issue expeditiously as they arose, even though not one of them was their fault in anyway. I really appreciate the extra effort they all expended to try and fix each problem to help me get the hitch installed before I had to leave town. I most strongly recommend this location and this team of customer service oriented professionals to anyone that is in need of their services. They go the extra mile and then some for the customer!!!

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