U-Haul of Farragut
Kingston, Knoxville, TN

U-Haul of Farragut Reviews

3.6 stars based on 81 reviews

Featured Comments:

• T

  The Knoxvegas Concierge

  5.0

  I remember coming here with my dad when I was a kid awesome customer service incredible people I've needed a trailer hitch on my new truck i set an appointment & they realized I already had a hitch I couldn't see they explained it to me and they could've charged me anyway I would never have known the difference but instead they were helpful and honest I appreciate it so much thank you all! Great experience

• J

  Justine Cox

  5.0

  I needed to rent a van last minute(I knew about 18 hours in advance) so I called this location and asked to speak to the manager due to having not such great experiences in the past at other locations. The manager, Roger Thompson, was incredibly helpful! He walked me through the process of booking online so I could upload my ID and everything needed so when I arrived all I had to do was get my rental! This was probably my best experience with a vehicle rental company ever! I am shocked the location has so many negative comments and I’m more shocked someone called the manager creepy. Roger was incredibly kind and personable towards me and not creepy at all. However this day an age plenty of people call men creepy for the most arbitrary things.🙄 Steven and Heather were also incredibly polite. I would recommend this location to anyone. I would assume most the negative reviews stem from people who were not prepared when they arrived to pick up their rental, screwed something up during the duration or their rental, or did not honor their agreement about all things that must be done when the vehicle is dropped off-such as returning to the vehicle with as much gas as it had in it when they picked it up. Given the experience I had and the service I saw those around me receiving I cannot fathom the other negative reviews even having taken place at this location unless the person renting the vehicle was the problem. I would absolutely use this location and make sure you are prepared, understand your agreement and ask questions if you have them. Do those two things and I can’t imagine you wouldn’t have an absolutely stellar experience!

• c

  cattmoker

  1.0

  Went in to rent a truck as I have done a half a dozen times from this location and the manager decided my license was fake this time! I called the police over to verify my license being legit (which it is) and was able to rent but decided not to from this location due to incredible lack of customer service. The manager obviously was on a power trip this day and needs additional instruction on valid license identification. Go somewhere else!

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