U-Haul of Scotch Plains
22, Scotch Plains, NJ

U-Haul of Scotch Plains Reviews

2.8 stars based on 62 reviews

Featured Comments:

• M

  Mike B

  1.0

  So rude. This place acts like they hate their customers. I’ll be avoiding them from now on. I’ve been in twice this past week trying to get a propane tank filled. First time, told me no, was too early (8:40am). Second time, (2:30pm), I showed up. Sign says ring bell for propane service (bell has been removed) so I went inside again. No other customer in the store, 2 employees. Guy tells me “we’ll come out there.” I wait for 10 min and nothing. So I left. They don’t want my business, I won’t give it to them.

• a

  alvyn baldera

  1.0

  I went today 4/1/2022 12:44 pm i ask the guy a question he didn't answer me . He was on the computer older guy skinny with glasses. I had to go somewhere i s started to pick up my items . I also needed to rent a truck since i am moving to Florida . I was ready he just look at us don't do anything. Then i yelled on purpose at the door that says employee only ANYONE AVAILABLE TO HELP US OUT I NEED TO PAY. I left. I walked outside there is a young guy I asked if that dude work here ( meaning uhaul he said yes ) let's go am i could help you i said thanks I'll go somewhere else thank you for at least trying

• J

  Jeff Valentine

  1.0

  Similar unsatisfactory experience as others have shared for attempting to have a propane tank filled. I rang the bell, and waited for about 10 min. as I understand that they were probably waiting on a few other customers who were picking up trucks. I rang the bell again and waited for about five min with no response. I walked towards the entrance and saw an employee in the garage portion and asked if I could get a propane tank filled and she walked inside to get someone so I went back to the tank. A couple of minutes later a guy came out and the first words out of his mouth were not “sorry for the wait” but rather “I need to see if it works as it ‘times out’ on its own”. He went inside the gate, lifted a hood on the equipment and said “it’s timed out” to which I replied “so you can’t restart it and so no gas”. I told him I had been waiting for about 20 min and it would be helpful to simply hang a sign saying “out of order”. He replied that “they had just transferred him to that location” for which I asked “why does that matter as the sign says you pump propane 7 days a week”. I asked if anyone had called AmeriGas to report that their equipment was broken. He said no and that I should come back tomorrow. I believe that this particular Uhaul store should eliminate propane service if they aren’t committed to it.

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