U-Haul Storage of Waterloo
Mitchell, Waterloo, IA

U-Haul Storage of Waterloo Reviews

3.3 stars based on 28 reviews

Featured Comments:

• V

  Valerie Schoonover

  1.0

  This place is such trash. Not only did I have to complain about the snow that blocked EVERY lane when we came out to store our things so badly that we couldn't even get the uhal through. Now our unit is frozen shut and there is NOTHING being done about it. Plus my husband was hung up on when trying to deal with this issue. We were told to go buy ice melt to deal with this ourselves because apparently this is not uhal's issue its our issue.

• P

  Paul Graham

  1.0

  The calling experience was wonderful, the actual Waterloo location interaction was horrible. Needed a locksmith to assist with my storage unit and setup a call out. I called the uhaul location to give them a heads up that the locksmith was on their way. They also knew the situation as i was at the location the day before explaining everything. They told me to call the locksmith, that i did, because they work with them. The day of the locksmith showing up, they took my ID, called uhaul to verify me being on the storage unit account, but instead of saying yes because I've been making payments on the account for months, they tell the locksmith I'm not on the account. Now that's a wasted call-out for the locksmith and i still can't get into the storage unit! I went back to the uhaul location and explained what just happened. I was greeted with blank stares instead of apologies and trying to make it right! Very upset about the result. Outside of that, the same card I've been using to make payments on the storage unit for months still hasn't been setup for auto pay, even after being told twice that it was setup. That's a whole other issue that I've been having with this particular location. Would not recommend to other people! Poor performance and customer service.

• J

  Joseph Bredahl

  4.0

  **Updated** Made reservation yesterday via call. Your directed through their automated phone system. I received a reservation number and was told I'd be able to complete check in the next day (Sunday at 9am). No one is here to help me complete check in. They say you can "skip the counter" by completing check in online but it asks you to log in and I've never created an account. Tried going through the forgot pass dialogs but Im never sent information to log in. Also, it's not clear exactly if there is even an office to check in with. Tried calling and it's a 40 min wait. Alright, so your supposed to go to the "3633 University Ave, Waterloo, IA 50701" location first to do the counter checkout process. Changing from 1 to 4 stars because everyone has been polite, it's probably my fault for not understanding the process, but for a noob this wasn't as obvious as I'd like it to be.

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