U-Haul Trailer Hitch Super Center at Summer Ave
Summer, Memphis, TN

U-Haul Trailer Hitch Super Center at Summer Ave Reviews

2 stars based on 33 reviews

Featured Comments:

• T

  Tom Power

  1.0

  Use the Uhaul off west Illinois ave outside downtown Memphis. They are great there! Uhaul corporate resolved my issue but this location is horrible. Go anywhere else!! They charged me for items that weren’t in line with Uhaul policy and made up a fake damage report. I had SafeTow package and this location voided it out. Do not ever hire Destiny Lynn after her and Ken the GM are fired from here when it shuts down soon. Never have I been treated as poorly as a customer then I did from this group. Uhaul as a company is great and I use them all over the country, this Summer Ave location is a toxic place that does not represent Uhaul as a whole.

• C

  Chris Bennett

  5.0

  My experience here was delightful. Everyone was friendly and helpful. People smile here and one employee in particular, Jerry, was extremely kind (in a very authentic way) and went out of his way to assist me, answer my questions, and load my vehicle for me. Very satisfied.

• J

  Jennifer L

  1.0

  Avoid this Uhaul at all costs. We got there to rent a trailer and they told us there were none we wanted in stock, which was fine considering I booked it that day, and I hadn’t received a confirmation yet. So I decided on another trailer. However, that’s when it goes downhill. The lady checking us out was almost comedically slow, and kept flirting with her male coworkers the whole time. I was in front of a group needing to rent a truck, and she called us both forward at the same time, saying she would “deal” with us both at the same time. I ended up getting most of my stuff done after the other group, even though I was ahead of them (not a great tactic). We already own a trailer hitch, ball, and light converter for my Chevy Tahoe. She had another worker go outside and check it out, and he said none of our equipment was good! Even though we purchased it all from another uhaul and used it multiple times!! He came inside and starting stacking a bunch of products on the counter for us to buy (saying we needed them to be able to rent the trailer) that were $100+. No thanks! They blamed it on their manager, saying he follows “strict uhaul guidelines”... sure. We left and I called uhaul in the car, they directed us to the one in Germantown on Poplar. Go there!!! They had us in and out and the trailer attached in 5 minutes.

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