U-Pack
Daniels, Madison, WI

U-Pack Reviews

3.8 stars based on 12 reviews

Featured Comments:

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  Elizabeth McDaniel

  5.0

  I moved from Madison, WI to Vancouver, BC, CA and everything about the moving experience was great. The customer service was easy to reach and were able to answer questions about shipping a container across the border. Other storage container services (PODS and Uhaul) I was on the phone for at least an hour before speaking to a representative because moving international was a complex case for them. I found the price to be reasonable compared to the other two companies. Loading at the facility was easy, clearing through customs was swift, and the delivery person was kind and worked with me for the best place to put the container. It was dropped off and picked up on time. I cannot recommend this company enough for long-distance (and even international) moving.

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  Melissa M

  1.0

  Do not use this company. Use uhaul instead. We shipped my entire house from Florida to Wisconsin in Upack containers. The containers arrived in Madison last night and we were contacted to pick up. We were told that today would be fine to pick up. Now suddenly our containers are on the truck and inaccessible. I took the day off from work and rented a uhaul because they told us it was okay to come today only to have Upack tell me that we could not come today because they have no drivers and they are unwilling to resolve the problem I am just expected to take tomorrow off too and just pay more money to now extended the uhaul all because they cannot unload because they have no driver. They have no intention of calling joe down the street to come get it off the truck. Might I add the bill is already paid and they are withholding my belongings.

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  Micky Steinberg

  5.0

  I used U-pack to move half way across the country. The pod is smaller than I expected, but the dimensions match what was advertised, and I found that I was able to fit much more than I thought I would just by looking at it. I found the upack customer service to be top-notch. The people I spoke to on the phone were friendly and receptive, and even gave me free express delivery since the timing of my move plus a holiday weekend made 5 business days into 10 days. The local drop off/pick up teams were also very professional, kind, and flexible. Overall I highly recommend Upack as an affordable alternative to your traditional movers.

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