U S Van Lines
Pennsylvania, St Louis, MO

U S Van Lines Reviews

2.9 stars based on 60 reviews

Featured Comments:

• F

  Felicia M.

  1.0

  Do not give them your business! Absolutely the worst moving company in the area. I provided them my first available date to move my items from Missouri to Arizona. Two weeks after the date had passed, the person who assisted with placing the move order stopped responding. I was only told that they were going to miss the delivery timeframe and that the dispatcher would call me when my delivery was scheduled. No one ever called, except for the delivery driver who called me on a Saturday night to tell me that he was in Texas and that he would be at my home in less than 24 hours. No one from U S Van Lines made any effort to let me know that they loaded my items on a truck and that the driver was on the way. Because they acknowledged they wouldn’t meet their delivery window they offered me a discount. When the driver called me and quoted the amount that I needed to pay, not only did I not get a discount they charged me for an additional month of storage. By the way, my items arrived similar to others, broken items, damaged boxes, etc. My husband used another moving company and his items arrived on time and undamaged. Maybe they or ok for intrastate moves but for storage and moving across the country, look for other options .

• J

  Jerry Yarris

  1.0

  Do not use Humboldt Moving and Storage (United Agent) or United Van Lines (unless you are OK with damaged furniture). I strongly recommend you take your move to another company like Mayflower, We’ve moved 19 times in my career. This is first move that ended this disastrously. Here’s the background: When, Dave MacDonald, the sales person from Humboldt, came to assess and quote our move, I specifically asked him if Humboldt could guarantee that our newly purchased furniture would not be damaged in transit. Dave MacDonald responded, “We don’t move college kids, we move professionals like yourselves. Your furniture will not be damaged.” With that commitment from Dave MacDonald and Humboldt Moving and Storage, we signed the contract and prepaid the move. Additionally, the move was insured for $12,000.00. On the day of the move, our furniture was disassembled, wrapped, and transferred by Humboldt‘s employees to Humboldt’s Storage facility, on a Friday. My wife supervised the pick up. Humboldt’s employees did not record any existing damage on their loading sheet. She also asked if they would ensure that the furniture will arrive in the same, flawless condition. Humboldt responded yes. This was new mid-century furniture that we purchased for an apartment that I lived in for 9 months. The furniture was barely 6 months old and 2 pieces were purchased the day before the actual move. I worked long hours during my brief stay in Boston and spent the weekends at my home in Pennsylvania. Michele Harris from Humboldt called during the loading process to check on the move. The furniture was then loaded and successfully moved to Humboldt’s storage facility. The United Van Lines driver and a helper were at our home in Pennsylvania to unload late Monday morning. As they unloaded the furniture and brought it into our home, I became sick. Almost every piece of furniture sustained damage. The bedroom furniture had deep gouges in the wood. Not just scratches, but “deep” gouges and paint scrapped off of metal pieces. The metal bed frame had large areas of paint scraped off where you could see large areas of bare metal. Wood pieces had deep gouges (not scratches), leather sofa and chairs were scuffed with large indentations and torn fabric. A long, curved modern lamp was not even disassembled for the move but just placed on the truck. United’s driver blamed the loaders at Humboldt. It appeared as though Humboldt’s employees just threw our furniture into the truck. I was sickened. . . . brand new furniture. Some pics attached. We immediately called Humboldt who blamed the damage on United’s driver. United had us complete a claim form and sent an adjuster to our home to inspect the damage. Within 8 weeks, United Claims department sent me a claims adjustment for $2500 to cover repairs to our furniture. We told them that this was brand new furniture, there was no damage before they picked it up, and we wanted several pieces that were severely damaged to be replaced. You can’t repair deep gouges in furniture or significantly scrapped off paint and have it look like new. We sent the check back by register mail and refused the settlement. United now wants to send our claim to the Association of Movers and Storage arbitration for resolution. How fair could this be??? When my wife called United directly to seek resolution, she was treated rudely by the Claims Manager who more or less said, “We don’t care what you do!” when my wife said we were going to pursue other action. Instead of Humboldt Moving and Storage/United Van Lines, I would recommend Mayflower Moving. They did a flawless job of moving us in previous moves with white glove service. What a shame. PLEASE DON’T MAKE THE SAME MISTAKE with Humboldt and United. You will be very disappointed when your furniture is damaged and you get a meager resolution. Wishing you a better move . . . with someone else, Jerry and Mary Jo Y.

• R

  Rimmon McNeese

  5.0

  3 guys came. Did a great job loading all my stuff up. No issues no complaints at all. They were careful with my furniture, they unassembled a table, king-size bed, and a bunk bed. They drove 3 hours out of state unloaded and reassembled everything with no issues. I didnt have to pay anything until the job was completed. Those guys are some hard workers. Will be using them again when I move in 6 months!

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