U-Store-It
Carroll, Macomb, IL

U-Store-It Reviews

4 stars based on 20 reviews

Featured Comments:

• C

  Chuck C

  3.0

  Rented a unit from here around 10 years ago and had a great experience. My experience today has been a joke. After spending most of the day trying to find a unit number in the 700's, all I was able to find was the 100, 900, 1200, and 1300 ranges. No help on the phone or instructions that explained anything worth while, and now I'm at approx 5 phone calls with just no answer. At this point, I wouldn't rent a unit from this company out of principle. I can't imagine what would happen if there was actually a problem with your unit. Edit: Someone contacted me later in the day and cancelled everything. Someone reached out today to let me know that my refund had been processed. Good conflict resolution.

• W

  Wanda Epps

  5.0

  I spoke with Shan, U-STORE-IT Agent today, March 5, 2022. We are renting another unit this school year. The prices of the units are not only reasonable but clean. The customer service is still impeccable a school year later! Thanks to Shan we now have a new reservation. Thank you U-STORE-IT

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  Response from the owner

  Thank you, Wanda! Happy we were able to help. Shan is great!

• R

  Robert Lorance

  5.0

  Can't say enough great things about this company. I have been with them since around Oct 2021 and had wanted a larger unit that was not available at the time. They stayed in touch with me and kept my name on the waiting list for the larger unit which had recently came available and contacted me to let me know. The transition to the new unit went exceptionally smooth and the customer service has been amazing. Shan has been a great person to speak with and took great care of making the process simple. Thanx again for everything you have done for me.

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  Response from the owner

  Thank you, Robert! We appreciate you. We appreciate Shan also! She's great!

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