United Van Lines Agent
Craig, Las Vegas, NV

United Van Lines Agent Reviews

2.7 stars based on 7 reviews

Featured Comments:

• m

  mike sue

  1.0

  PLEASE, do NOT sign a contract with United Van Lines (UVL), or any of their Agents, to avoid the horrific experience my family has endured. We moved from the Los Angeles area, to the Las Vegas area. We decided on United Van Lines (UVL) based on the presentation made stating the services they would perform and the insurance coverage they offered. We paid for a insurance policy stating: “YOU HAVE CHOSEN THE FULL VALUE PROTECTION. Our records show that you have chosen the FULL VALUE PROTECTION option and that you have agreed that our liability to you for loss and damages will be to repair or replace those goods, up to a maximum of $125,900.00 with $0.00 deductible.” UVL crews packed the household goods on September 9, 2020. The household goods were loaded on a UVL/Golden Eagle Moving Van on September 10, 2020. The furniture and belongings were unloaded at the Las Vegas address, by UVL crews, on September 15, 2020. After the unloading and our inspection during the unpacking, we found damaged and destroyed items totaling an estimated $15,000.00. After notifying UVL and requesting an inspector to review and inspect the damages, UVL asked us to send pictures of the damaged and destroyed furniture, which we promptly sent to UVL. UVL NEVER sent anyone to inspect the damages. We located and hired a Claims Inspector in the area, to document and verify all damages and destroyed furniture pieces. The inspection report and estimates to repair and replace the damaged items, were sent to UVL Claims Team, for their convenience, to resolve the damage claims. After seven (7) months of numerous e-mails and telephone calls to UVL, we received a settlement check in the amount of $1,397.99 to reportedly settle our damage claim. UVL's offer to settle the claim is about 9% of the total loss incurred. We strongly suggest that everyone AVOID UNITED VAN LINES for any moving services. United Van Lines is in “Breach of Contract” and legal remedies must now be considered.

• T

  Tona Pereira

  1.0

  United Van Lines did not transport my personal belongings successfully in the summer of 2016. At the time of pickup, my items were not placed into their unmarked truck with the upmost care. My furniture was not wrapped. Some pieces of furniture did not have their own item number, instead they were grouped with another item number. Upon delivered, the truck was a different unmarked truck, thus knowing that my belongings were moved from the original truck. Some items did not have their item number sticker on them any longer, creating a difficult situation when trying to verify all items received. Most of my furniture had multiple dents, scratches, and pieces of wood broken off. In addition some personal belongings were missing from the delivery. After a claim was submitted with United Van Lines, my furniture was repaired at a satisfactory level about two months after delivery. I was also given a small check for the rest of my belongings of which I researched and gave the company an estimated worth of about 20 times more than they gave me. After about a month of back and fourth correspondence in a second attempt for settlement of my claim, I received another even smaller check. This was not a valid evaluation of my missing belongings and it was an insult to me. United Van Lines has not put in the effort to located my lost belongings, nor have they made the effort to apologize and take fault in what they did by settling with a proper amount. I do not recommend this company at all.

• B

  Barbara Siany

  1.0

  They charged me for services and cartons that they did not provide($122.00) and then with no notice up charged me $400. 00 more dollars without a phone call or reason, now they won't call me back. I have contacted customer service 4 times, always promised action , but they (Shelley and Jeffery) never call back. Don't call these people, they are not trustworthy.