US-1 Van Lines of GA, Inc.
Warren, Norcross, GA

US-1 Van Lines of GA, Inc. Reviews

3 stars based on 117 reviews

Featured Comments:

• P

  Phyllis Carmichael

  1.0

  Worse moving company we’ve ever dealt with. Do NOT use them. Showed up late, missed all commitments, did not finish the move in one day as contracted and then held our furniture hostage unless we paid the FULL amount for the job which was not even half completed. One of the crew members went ballistic for no reason at all, used very crude language calling both my husband and me names, almost had to call the police because of his violent behavior. No one bothered to call and tell us the second day that the crew that was scheduled to arrive by 8:30 to finish the job would not be there until late afternoon. We found out only after calling the office at 9:30 questioning why no crew on site yet. This caused major downstream issues with our schedule and the schedule of our buyers. We ended up calling in another company to finish our move; paid a premium to get them out on such short notice but at least they were able to get us out of the house on time, a contractual obligation which US1 Van Lines did not meet. We are now dealing with corporate over their breach of contract and trying to recover some compensation for them not meeting the contractual obligation. Despite the horrible experience, we would like to commend Steven, he worked hard doing the best he could under such terrible circumstances.

• D

  Diane Light Waight

  1.0

  Do not use this company to move unless you are prepared to wait a long time for your delivery, have broken/disassembled furniture that they are not willing to replace, and have good insurance. US-1 Van Lines picked up my household items in Canton, GA on 6-22-18. I was told when I ordered the move that it would take from 7 - 21 days for delivery. My home didn't show up to Los Angeles until 8-12-18. I was told it was because it was a busy time of year. I expected some things to break in the move and attempted to get insurance from the company they recommended, but no one called me back and my insurance company doesn't offer moving insurance. I did have some things broken items which I was ok about, but found out my desk, that was in one piece when they put it on the truck was disassembled by their people in transit. They didn't put the disassembled pieces in a box or wrap them with tape. When I attempted to put the desk together, it was missing many pieces and was bent (metal desk). I reached out to dispatcher Lisa who said she was going to call the delivery people. When I called again, she hadn't heard back from the delivery people. I never received a call back. I filed a calm, expecting replacement value of my desk $179.99, since it was total negligence of their contractor, not employee (real professionals). I received a letter back from John Wagner in their claims department, whom according to them is not at their location when you call, wanting to only pay $27.60, the weight value. I totally understand the weight value insurance on broken items, but not items their people disassembled!!!! I will never use them again or recommend them to anyone!

• C

  Courtney Mann

  5.0

  This was the best moving experience ever !!!! I got a quote with Carmen and ending up paying only a little more than what was quoted ( just know drive time is more of a truck rental fee, you have the pay for drive time ). Since I knew that going in there was no issue. The team we got was the absolute best ! The crew boss was named John, he was great. Louis was the best mover who has ever lived, and I told him he was amazing ! He knew how to disaseble and reassemble everything so fast ! Dixon was good. They didn’t mess around and didn’t run out the clock, if anyone needs a mover I would recommend this team specifically!!!!!

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