World Wide Movers, Inc.
Elizabeth, Fairbanks, AK

World Wide Movers, Inc. Reviews

3.6 stars based on 14 reviews

Featured Comments:

• X

  Xharon CT

  3.0

  The crew was fantastic, with good and professional behavior. However, the receptionist is like a toddler having a tantrum, very unprofessional, using foul language, raising her voice making people feel stupid (like she never makes mistakes). Anyways, I recommend them only because the moving crew is worth it. But the receptionist needs to get fired ASAP. There's plenty of mature people in Fairbanks with a calm and professional demeanor who could take that place higher raising the standards of good quality costumer service.

• K

  Kelsey Peterson

  1.0

  I honestly would of given this place 5 stars if it wasn’t for the horrible customer service I received. When I brought my car in to be weighed for shipping, the woman running the front desk was incredibly rude. I’m sorry for asking questions about my car with literally all my belongs getting shipped out in it. She made be feel stupid and was incredibly rude. I was just asking questions to make sure there was no issues. She raised her voice at me when I told her I was confused and didn't understand the situation. She then told me she didn’t appreciate my attitude. I’ve worked in customer service for 8 years, but when is it ever okay to treat a customer that way? I was just trying to make sure my belongs being shipped had no issues. She also told me that this location was the only place that weighed vehicles, I found out this is a lie. Be prepared if you go here to deal with hostile customer service.

• D

  Dabid Hundley

  1.0

  This place is poorly managed, no communication between the person who oversees the business and the person that manages the deliveries. There was no attempt to give us an estimate on a time of delivery, our kids missed their 1st day of school waiting 4 hours for arrival, the manager didn’t even know who was delivering our goods and attempted no communication. Stated that “we’ll be ok” and she could not do anything to help us.. We tried to submit payment for storage, the manager was unsure of the correct amount and the delivery person refused to take it. The manager failed to communicate with not only the delivery person but us as the customer. She attempted to contact us for payment after their error. After one business day when we returned her call, she had already reported to the relocation company that we had not submitted payment. Be careful, this company is severely mismanaged, the manager has no idea how to process orders correctly and manage the delivery services.

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