YOUR TOP MOVERS
Moore, Central Falls, RI

YOUR TOP MOVERS Reviews

4.1 stars based on 14 reviews

Featured Comments:

• M

  Mo Pa

  1.0

  Don’t use this unprofessional and dishonest company! Save your money and time before you regret of using this company! the owner denied the facts and made zero effort to solve the mistake the company made! My husband and I hired your TOP MOVERS company in June! we texted them a few weeks ahead of time. His movers got 2 hours and half late at our place! And that changed our plan entirely!! We texted him and told him the movers were late!!! But his communication was very poor! First he said we should call him in 15 minutes and then in the next texts he said they Are on their way So we never got a clear answer what was going on!! he stopped responding our calls and then finally they were 2 hours and half late! they even told us they stopped to grab coffee and that is why they were late. At the end We did not move in a same day because we reserved the elevator in our new place to load stuff that we were only allowed to use for a few hours and since the movers were late and they said it takes them 3 hours to load truck We lost the time and couldn't use elevator!!! The manager never apologized and was yelling on the phone and blaming us for the problem he and his team made!!! It was like we owed him something or we were late!!! which I never saw before a business blame customers when it's about that business own fault!!! And it made me very upset how a business is so unprofessional!! After we found we don't have time to and it's late to find another moving company so under pressure with no choice we got in agreement to move the day after! But a few hours later we canceled because we could not trust them anymore and called another moving company and thankfully they had time and sent movers next day..... we paid $50 deposit and when the movers where at house in the middle of high stress arguments , they asked us to pay $100 because they hired a truck and they don't have their own truck. we paid the money and we wanted to be done with the situation. but after they left we thought they don't deserve to get paid extra because they were late. after filing a BBB Complaint on this company they never apologized or never made an effort to refund my money in their response! he never gave any reasons why His movers were 2 hours and half late! He was literally said it’s not a big deal if they were late which was a big deal because by his movers being late it changed our plan entirely and we didn’t move the same day for no good reason! even he mentioned he does not remember me as his customer but yet he continued to write as though his movers and him are victims which is so pathetic. nobody deserves this kind of terrible customer services. it's obvious this company doesn't care about customers and doesn't take responsibility for mistakes they made! He also accuses customers for making fake accounts to destroy his company that I noticed he said it to another unhappy customer here! These are my real accounts and if you don’t care about your unhappy customers and not offering them a satisfying result it means you failed to be a good business owner!

• R

  Robert Crausman

  5.0

  Simply fantastic service. I had contracted with another mover who called at the last minute unable to perform the contracted service. I frantically looked for a last-minute alternative and found Edwin‘s company. Fast, professional, and very fairly priced. I was stuck and Edwin did not inappropriately take advantage of the situation but rather handled it expeditiously, and his pricing was more than fair. I look forward to doing business with him again in the future.

• J

  Jessica Rhodes

  5.0

  Your Top Movers is the best! I got quotes from several other companies and Edwin charged me half as much as the other companies were quoting. His communication was fantastic; responsive and courteous. The two guys who did the move were very nice. They called when they were 20 min away and arrived on time. They got the job done in just over 3 hours. I will definitely use them for future moves!

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