Movers

1-800-PACK-RAT Moving and Storage
Towbin, Lakewood, NJ

3.0
(17)Check map
  • Phone:
  • +1 800-722-5728
  • Website:
  • http://www.itmass.com/
  • Address:
  • 1000 Towbin Ave, Lakewood, NJ 08701
  • Hours:
  • Sunday9:30AM–6:30PM
  • CLOSED
  • Reviews
  • Map

1-800-PACK-RAT Moving and Storage Reviews

3 stars based on 17 reviews

Featured Comments:

  • P

    Paul

    4.0

    Container arrived on time. The driver/operater, Tommy, was great. Very friendly and accomodating. Had to do a little gymnastics to get the container into an awkward spot, but he did it like a pro. I'd give them a 5 star if customer service was a little easier to reach. I had to use chat as reaching by phone was gonna be over an hour wait each time. But I will say the customer service rep on chat was friendly and helpful.


    Response from the owner

    Hi Paul, Thank you so much for sharing your experience with us!

  • G

    Gina Blair

    1.0

    Wish I could rate this 0!!!! I GOT CHARGED WHEN I DONT EVEN HAVE THE CONTAINER!!!!!! What a horrible experience... Waste of money and I was told one thing from 2 people and something different from another person.... so difficult to get through to anyone and was not helpful at all. Container was dirty, dented, the metal was even broken, along with a broken lock that I paid extra for. Nobody called before arriving for pick up and the whole experience was awful. Will not recommend to anyone.


    Response from the owner

    Thank you for letting us know, Gina. We are sorry that you did not have a good experience. We want to rectify this situation the best we can. If you could provide your order number and contact information, a member of our Resolution team will reach out to you to discuss this further.

  • V

    Victoria Kinsler

    1.0

    Horrible! I had my delivery for an empty unit to be delivered to my home today! I called and spoke with a representative to find out if there was an ETA of when it would be arriving and I was informed there is no ETA but you will receive a phone call 1 hour prior to being delivered. WELL, it’s now freaking almost 7pm and no delivery!!!! I decided to check my account and noticed someone changed my delivery date of today to Monday! This is absolutely UNACCEPTABLE! Currently waiting to hear back from the facility manager. Not a happy customer! Stay away! I am selling my home and this was needed to be delivered to me today so I can pack up and get out. Hopefully they figure this out!!


    Response from the owner

    Victoria, we sincerely apologize for the inconvenience caused. We understand that our Resolution Team has been in touch and that your container has been delivered. Please reach out if we can be of further assistance.

More reviews (2)

Map & DirectionsDirections

Current Hours
CLOSED
  • Sunday :9:30AM–6:30PM
  • Monday :8AM–10PM
  • Tuesday :8AM–10PM
  • Wednesday :8AM–10PM
  • Thursday :8AM–10PM
  • Friday :8AM–10PM
  • Saturday :8AM–10PM

Nearby Moving Companies in Lakewood

FAQs

  • 1. How to Get in Touch With 1-800-PACK-RAT Moving and Storage?

    You may reach them at this phone number +1 800-722-5728. You can also go to their website to find email contact info.
  • 2. How Do Others Think About 1-800-PACK-RAT Moving and Storage?

    You can see one of the customer reviews on this moving firm below.
    "Container arrived on time. The driver/operater, Tommy, was great. Very friendly and accomodating. Had to do a little gymnastics to get the container into an awkward spot, but he did it like a pro. I'd give them a 5 star if customer service was a little easier to reach. I had to use chat as reaching by phone was gonna be over an hour wait each time. But I will say the customer service rep on chat was friendly and helpful."
  • 3. Where Is 1-800-PACK-RAT Moving and Storage?

    1-800-PACK-RAT Moving and Storage is at 1000 Towbin Ave, Lakewood, NJ 08701. You can check the map above to find the quickest route. If you are planning to relocate to a new house, you may find the top-notch home mover with NearbyMovers.
  • 4. What Are the Opening Hours of 1-800-PACK-RAT Moving and Storage?

    The business hours of 1-800-PACK-RAT Moving and Storage are shown below:
    "
    • Sunday: 9:30AM–6:30PM
    • Monday: 8AM–10PM
    • Tuesday: 8AM–10PM
    • Wednesday: 8AM–10PM
    • Thursday: 8AM–10PM
    • Friday: 8AM–10PM
    • Saturday: 8AM–10PM
    "
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