1-800-PACK-RAT Moving and Storage
Perina, Cherry Hill, NJ

1-800-PACK-RAT Moving and Storage Reviews

2.4 stars based on 91 reviews

Featured Comments:

• C

  Celia Barnes

  5.0

  I’ve used the company multiple times now, and there’s a reason I keep coming back! They are kind employees and are responsive, professional, easy to talk to, and efficient. They’re always on-time. They are constantly hustling and I’m always impressed with their level of service. Thank you for all the hard work you put in! I will continue to keep coming back and referring people to you.

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  Response from the owner

  Celia, thank you for working with us multiple times! It is great to know that all of your experiences went smoothly and we look forward to working with you in the future.

• B

  Benjamin Pinter

  1.0

  Just an absolutely horrible experience; We requested a pod for delivery on Monday, August 23rd, without a delivery window. By mid-day on the 23rd, we had not received any communication about when to expect the delivery of the pod, we spoke with a rep through chat, who said that a truck broke down, and wouldn't be able to deliver a pod until Thursday (26th) of the same week. I mentioned it was critical that we have the pod by that Thursday, we had planned to have work done on the Friday, we needed to move all the furniture out as it was asbestos remediation. They offered free AM delivery to still provide us with the second half of the day to pack. Fine, it's tight, but with friends, I could get it all organized in time. It's Thursday. The AM delivery window, according to the history of recorded time, should be between midnight, and noon. Accounting for their 1 hour call-ahead time to let us know it was on the way, by 11am, I was starting to worry. 11:15, 11:30, 11:45, all roll by without any communication. It was at this point that I figured I may as well subject myself to the process, yet again, of contacting them to get the status of the pod. I spoke with two reps over this process, Rebekah, and Matt, who did what they could, according to the tools at hand. None of the issue, or the resulting unprofessional behavior of the company is their fault. I was told, at 12:15 on the day of delivery, after reaching out to them, that the pod would not be delivered, and the best they could do would be tomorrow AM. Now, they saw in the notes of the order that I had the work starting on Friday. They were aware that it was critical that this pod, that we reserved weeks in advance, needed to be at the house before Friday. They left me high and dry. I cancelled my order as it will not be possible to get the pod past the contractor trucks tomorrow. Now I have to find a location for 3 room's worth of furniture in my house. I normally do not leave poor reviews, no company is perfect all of the time. But look at the history of customer complaints here on google. It is imperative that you take into account the continued lack of professionalism of this company before you make a decision. There are plenty of great options for pod delivery, including UHaul, Pods, and many more. Do not choose this company.

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  Response from the owner

  We are sorry to hear about this experience and understand your frustration. Thank you for taking the time to post and tell us about what happened so we can provide this feedback to our team.

• K

  Kim Laboranti

  1.0

  Very unprofessional company, I would never recommend them. I placed an order on a Friday afternoon for a container for my mother. One hour later she changed her mind. I immediately tried to call them back to cancel the order. There is only one phone number and if you press the number stating you are already a customer good luck because you will not get through. You have to press the number that says you are looking for a quote and then of course they will answer, I learned this trick after trying for 3 days to get a person on the phone. I sent two e-mails, two text messages and left two voicemails stating I wanted to cancel the order. Monday morning I get a call from someone asking about delivery date. I said I was trying to cancel for two days, he said he would cancel for me but when I finally got someone on the phone she said”oh, he is just the driver and he can’t cancel your order”. After she agreed to cancel, I hung up and immediately a charge of $250.00 appeared on my bank statement!! At no time during the initial consult with the female salesperson did she ever mention a cancellation fee! Of course I then spent another half hour trying to get back on the phone with someone who agreed, after I said I would dispute the charge, to refund the charge. I’m still waiting for that to happen. Unresponsive, unprofessional, hidden fees, don’t use this company.

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  Response from the owner

  Kim, We appreciate your feedback, and we are sorry to hear that you have not had a good experience. Could you please provide your order number so we can look into this further? Thank you!

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