5 Star Moving & Storage
Valley, Colorado Springs, CO

5 Star Moving & Storage Reviews

4 stars based on 101 reviews

Featured Comments:

• K

  Kimberly Krodel

  1.0

  I was excited to have 5 Star move me from my townhouse in Colorado Springs to my new home in Divide because they had moved me 4 years earlier. I was only charged about $700 to move from an apartment to my townhouse, and my bill was what I was quoted. Since then, I had acquired a little more furniture and I was moving to Divide so I thought the quote of $1100 sounded fair. The guys showed up at 9 am and did not finish until almost 10 pm that night. On top of that, I was charged almost $1700 because I was told they bill hourly even though I was given a quote. The guys (3 of them) were very nice, but VERY slow and I was penalized for that. Prior to the move, I got rid of three large bookcases, a large desk, 2 file cabinets and a chair which were included in my initial quote, leaving less furniture to move. They wrapped EVERYTHING with plastic wrap and moving blankets yet smashed one of my tables, shattered the glass in several of my picture frames when they dropped everything on the dolly. My living room furniture has those feet that are about 3 inches tall. They removed those off of everything which was completely unnecessary. It's nice to protect things, but they went overboard on some things and didn't protect others. That wasn't done on the previous move. I wondered if it was a ploy to expand the number of billable hours. They were supposed to put the beds and kitchen table together and anything else they took apart. They did not even do that, my family had to do it. Also, there were a couple of times that these guys got into heated (yelling) arguments over how to do something. Of the 3 guys who moved me, the one with the most seniority worked inside the truck and he had only been there 5 months. I watched the other 2 struggle with how to get a box spring down the stairs. The bottom line is that I will NEVER refer anyone to this company again!! When I complained to Sharie in the office, she was going to give me a 30 minute credit then changed it to 1 hour. I guess every little bit helps, but it was a horrible experience and too little too late!!

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  Response from the owner

  Hi Kimberly. I am so sorry to hear that the move obviously did not go as well as your first move with us. We do indeed charge hourly just as we charged when we moved you before. However, it sounds like there was disorganization within the crew, and you should not have to pay for that! Please contact our offices and we will credit another hour. Again, we apologize that this move was not the way it should have been. All my best- Melysa Benedict, President

• A

  Amy Nelson

  5.0

  I have used 5 Star multiple times over the past year for receiving, storing and delivery of furniture and misc. things for my design projects. They are always professional, responsive and organized. The movers they have sent to my projects are always professional and friendly. They call when they leave the warehouse and let me know when they can be expected at the jobsite. I have not had any issues with broken or lost items. I will definitely send clients, friends and family their way if they need moving services. Amy Nelson- Galiant Interiors/Galiant Homes

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  Response from the owner

  Thank you, Amy for your awesome review. Our guys enjoy doing these deliveries for your clients. Thanks for keeping us busy!

• M

  Melanie M

  5.0

  My experience was amazing. This was the first time that I have ever moved in my life, so I was a bit nervous. My movers were extremely professional. They called me when they were about 30 minutes away. They explained everything in detail. Not only did they work efficiently, they handled my items with care and made sure they were put in the truck securely. When they unloaded my items into my new place, they made sure the boxes were where I wanted them. Overall I can't thank my movers enough for how they made this transition as smooth as humanly possible. I would recommend 5 Star Moving 100000 times over!

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  Response from the owner

  Thanks Melanie! I can't say we EVER get tired of hearing this! We are so glad we could make your first moving experience a great one!

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