A-1 Freeman Moving Group
Westlake, Atlanta, GA

A-1 Freeman Moving Group Reviews

4.3 stars based on 46 reviews

Featured Comments:

• b

  brian schroeder

  5.0

  Nice guys , let me borrow a shuttle truck for 75 bucks 🤩🤩

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  Response from the owner

  Hi Brian....thanks so much for the kind words!

• J

  Jack Barrow

  1.0

  This company received shipment of a large log table on May 10 that was set to be delivered to my home. After a week of no contact, I reached out to the company multiple times, failing to reach anyone that knew the status of my item, numerous times I left voicemails that were never returned. On May 15, the online tracker was updated to show that a delivery had been scheduled which is not the case. On May 21, I spoke with someone that informed me that my home was not accessible by their large trucks and that they did not perform hand truck deliveries to where I live (yet the order was accepted and agreed to by them). The online tracker was then updated to reflect the order was 'out for delivery'. At this point, I reached out to the table company to try and find some type of resolution to this problem. They began to reach out to this company, and I heard nothing back for a week. On May 28, I reached out again to the table company who informed me that for an additional $440 they would have the table delivered to me this week. Those terms were agreed upon. On Wednesday June 2, I was informed by the table company that it had been picked up and I would be contacted to schedule delivery (the out for delivery date was then updated to reflect June 2 instead of May 21). As of Friday June 4 (the week I was assured delivery would be completed), I have yet to be contacted to set up a delivery. As of June 10, this company will have been in possession of my goods for an entire month without any form on contact being initiated from them. This is by far one of the most unprofessional companies I have ever come across.

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  Response from the owner

  Hi Jack....Can you please email your registration number and the name the order is under to [email protected] so that we can investigate further? Thank you.

• J

  Julien Lardet-Maurin

  2.0

  While the crew was nice and lovely, they seemed to lack experience and knowledge. They also seem quite ill prepared and lacked proper equipment and wrapping materials and packing supplies (even on 2nd day after knowing what was needed). They only came with wrapping paper... NOTHING ELSE! No padding, no wrapping, no shrink wrap, no corner bars, NOTHING! They tried to wrap a 6ft desk in one piece (not taking it apart) in sheets of paper. They also wanted to the same with a $13,000 couch. I was baffled by the attitude and some of the answers from the office side, which left me with the impression that they were trying to go on the cheap side with limited consideration for proper packing and protection for our items. After multiple calls to complain and having to fight with their office folks (telling me everything was fine, padding isn't supposed to be used etc.), they sent supervisors out. Their own leads / supervisors on site were in strong disagreement with what the office people were saying. At the end of the day, even after the interventions I did, the overall quality of the job at our home was very sub-par. The movers who unpacked us at destination were quite taken aback by what they saw. For example, see a picture of how $10,000 worth of suits and shoes were thrown in a box with ZERO packaging, no wardrobe bar, and tangled with other random objects To add to this, the move was done with almost no protection around the house (boxes dragged on floors with no protection, etc.).

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  Response from the owner

  Hi Julien.....Thank you for the feedback regarding your move. We reviewed the request that we received from the account and nothing beyond the standard paper pads was requested for packing. We do apologize that there seems to have been a disconnect regarding your expectation for packing materials and what the account approved for packing materials. We will address this going forward. If you need to file a damage claim, please reach out to your move coordinator for further assistance. Best wishes in your new location!

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