A. A. American Moving & Storage, Inc
Main, Wyckoff, NJ

A. A. American Moving & Storage, Inc Reviews

4 stars based on 113 reviews

Featured Comments:

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  Brian Davis

  1.0

  I was very skeptical of hiring AA American movers because at first glance my thoughts was I am going to get ripped off. The reason for feeling this way was when I call them up someone in Florida would answer and I live in New Jersey. It took me a week and some days for them to convince me to hire them. I wish I would have obey my gut feeling and not hire these guys. They was very unprofessional except for one of four movers who actually know what he was doing. From my recollection only one worker was actually from AA American movers all the other mover was helpers. Many pieces of my furniture were scratched and chipped. The movers did use moving blankets but did not completely wrap my furniture which caused my furniture to get chips and scratches. I did not report all the damages these workers have caused because of my busy schedule. They even bend my mattress so badly when I try to get out of my bed I just slide out, no firmness. Then I put in for a claims and recorded all the damages just to be told I was denied my claim because I should have been watching the movers as they emptied the furniture from the truck and before I sign the acknowledgment I should have checked all my furniture. First of all my furniture was all over the place it was a mess and I was not able to see majority of the furniture that was damaged. It was when I started setting up my furniture I discovered the damages. On top of all this at the end of the delivery the movers wanted me to pay them $80 dollar per person to get something to eat. They actually waited one hour for me to run twice to the bank to get them some money, I gave them $150.00 and they wanted more. I will never recommend American movers because they are unfair and their workers are greedy and unprofessional! I do not recommend them at all and if it was up to me you get no stars.

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  Response from the owner

  Brian, I apologize for the inconvenience you have experienced. We would like to speak to you regarding the issues you have experienced. Please call the resolutions manager at 954-958-2253 so that she can work on your behalf on a resolution for your issues. Thank you.

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  Brian Hawkins

  5.0

  I have used this mover twice and both experiences were great. The people in the office that help set up the move as well as the movers themselves were friendly and helpful. Movers work fast and are attentive to making sure things arent damaged.

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  Response from the owner

  Brian, Thank you for sharing your positive experience regarding your recent move. I appreciate your taking the time to let us know how we are doing here at Colonial Van Lines. I want to wish you all the best at your new location and in all your future endeavors. Thank you.

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  Mary Hanna

  1.0

  Honestly, do yourself a favor and move on to the next quote you received. If I could give them 0 stars for my last experience I would. I used this company in November (it’s April as I write this) and had the absolute worst experience possible. I signed my agreement with Ashley, she was seemingly lovely and told me my monitors, tv, etc would be wrapped and boxed (emphasis on boxed). When the movers came the day of I can’t even tell you how awful it was! They didn’t protect my couch they threw the cushions in the back of the truck not wrapped in plastic or anything (I guess cleanliness isn’t a concern for them). They did not box anything, they threw a blanket over my TVs and my computer monitor for my home office and threw it on the truck sitting on top of one of my tables. Instead of disassembling the bed which they were supposed to do, they decided to try to take it in one piece (out of what I can only assume is sheer laziness) when They bent my bed frame as a result I tried speaking to the lead mover who was a piece of work. I have never in my life felt so belittled, he was condescending and rude. At one point he handed me my lamp shade and said “here you take this so it doesn’t get damaged” (the previous movers I’ve used boxed that same lamp shade when they moved me - I would have used them they were lovely if they were available that day but sadly they weren’t - check out Mahwah movers they were amazing!). Honestly, I just wanted the whole experience to end. I was estimated at $400-500 and paid $756. During the move I was so upset I called and emailed Ashley to tell her all the awful things that were being done to my personal belongings. She listened but couldn’t offer much help. I submitted a claim for a cracked computer monitor and for my queen size storage bed and only heard back today (about 4.5 months later) that they would settle my claim for $125 for the bed and $20 for the monitor. They claimed they use some standard I tried to make the point that my estimate service list said the weight of the bed was 455 and the monitor was 55 or something like that and my understanding of the documents I signed was $1 per pound she said not based on the estimated weight based on some arbitrary system and I said well when someone is signing a document it is based on the information provided them and that their documents didn’t state it was on a system. Long story short I can’t even replace the bed or monitor they broke for the $145 they are saying my claim is worth and I wish I never used this moving company. I didn’t even list ALL of the problems because I didn’t want this to get too long! STAY AWAY and thank me later.

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  Response from the owner

  Mary, I apologize for the inconvenience you have experienced. We would like to speak to you regarding the issues you have experienced. Please call the resolutions manager at 954-958-2253 so that she can work on your behalf on a resolution for your issues. Thank you.

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