A Better Self Storage West
Mill, Colorado Springs, CO

A Better Self Storage West Reviews

4.2 stars based on 72 reviews

Featured Comments:

• C

  Chris Montuori

  2.0

  They changed the lock to get into the building with my unit inside without notifying me. I tried to get help and they said my key should work, I was locked out of my storage for an entire day. I’ve had to wait hours to get help and support because they don’t have the personal to take care of their customers. After returning later they actually looked it up and there was a lock change, so provided me the new key. Won’t rent from this place again.

  ---

  Response from the owner

  For the safety and security of our tenants we do not give out info or gain access to anyone whom is not a tenant. Unfortunately since you were not the person named on the account we were unable to give you access to the unit. We do this to protect our tenants and their belongings. We understand this can create a hardship but it is a policy all our managers must follow. We are happy you were able to get into the unit with the help of the unit owner.

• J

  Josh Burk

  5.0

  Inexpensive rates, nice units and we long as rent is paid, they aren't always up in your business.

• C

  Charlene Cheney-Gavin

  1.0

  I rented a uhaul in March. The company is fraudulently charging my credit card $54. Nobody in the office seems to know how or why. The experience of attempting to resolve this has been slow and painful, and an aggravating frustration. There are better things I could be doing, than to calling the office and asking them to refund my money. Every time, I told that they have to get in touch with the manager. The manager should be calling ME to resolve the issue. Do business with a more ethical and efficient storage/ uhaul dealer. You will be glad you did. The owner blames the charge on Uhaul. The charge is from A Better Storage. Uhaul’s finance team contacted me to inform me this fraudulent charge has nothing to do with Uhaul. Be careful If you decide to do business with these thieves. *Update * I had to dispute the charge via my credit card company to be reimbursed the fraudulent charge. I also had to report my card stolen to ensure future charges were not added to my card.

  ---

  Response from the owner

  Hi Charlene, we are so sorry you are experiencing these issues. We unfortunately do not have access to your contact info as it is a Uhaul purchase and we are not Uhaul but want to help. We have given your information to the local Uhaul rep to reach out to you personally and hope you can rectify the issue with their assistance.

More reviews (2)