Allied Van Lines
Henson, Knoxville, TN

Allied Van Lines Reviews

1.8 stars based on 10 reviews

Featured Comments:

• E

  Ellen Samuels

  1.0

  we moved from Atlanta to Tennessee. the experience overall was a 2 out of 10. the movers were polite - that gets the 2. the truck broke down en route. the replacement truck didn't appear. the movers then had to unload and unpack in one day, swarming all over the house with boxes so that we didn't have time to make sure they ended up in the right part of the house. total chaos. then the claims department has completely ignored our claim to be compensated for the extra expense we incurred due to the delay and have not offered anything to help or compensate us for the very valuable original work of art they broke (after promising the third party who crated it would keep it safe.). Moving is stressful. Moving with N. American was something I will never repeat no matter how good the salesman is.

• J

  Jonathan Watts

  1.0

  Talked to a rep on the phone was rude to my wife and said I would get a estimate to review and then local company just blew me off.

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  Response from the owner

  Hi Jonathan, We looked into our system and we only talked with you we never talked to your wife. Do you think that you might have us confused with another moving company? If something went wrong thru our process please let us know. Feel free to contact us at (865) 210-8256

• R

  Ralston Baker

  1.0

  PLEASE READ BEFORE USING ALLIED!!!! First off, I have moved domestically and internationally via professional moving services more than 5 times in the past decade, and have never had a worse experience. I would STRONGLY ADVOSE using anyone else, including doing the work yourself, as our experience ended up costing us much MUCH more than we paid for the service ($14,000 BTW...) First Major Issue: 22 Days Late We had several quotes for full service moving (full packing, moving, unloading, and treadmill service). We chose Allied due to the fact that they had "availability" and could get us into our home 2 - 6 days after our load day. Giving us a month to get settled in before our planned summer vacation. Not only did our things take 30+ days to arrive, we had ZERO visibility to when they would arrive. We lived for 4 weeks on hard floors, air mattresses, dining out, and little entertainment for our kids (we have a 3 and 5 year old btw...). The delay also resulted in us cancelling out July 4th family vacation, as we only brought a weeks worth of items. 2nd Major Issue: Many Items Never Showed Up! After half of our summer, and missed holiday were spent on hardwood floors and camping chairs our moving day arrived... We were sooo relieved. That was until the movers completed the unloading and we did not have any of our living room couches, our dining table, or our treadmill. So our floor living continues.... We are now 8 days past the unpack date, and still have no idea when these critical pieces of furniture will arrive. It turns our our couches were shipped to Michigan, and our other times never left Houston (our move was from Texas to Tennessee)... I have reached our via LinkedIn to Sr. Leadership who have been completely unresponsive, and all I can get out of the Customer Service group is that "they are working on it." 3rd Major Issue: More damage than any other move in the past I do understand that some damage can be done in transit, but we had about 10 boxes that look like they were left in the rain (mold growing on the inside) after sitting water logged in the Texas, or Tennessee, or Michigan heat for weeks and weeks. We are now asking that we be reimbursed for a UHAUL and gas, so that I can drive 10 hours to Michigan to pick up my own things... Otherwise, we are running the risk of not having seating or dinning furniture in place when family is scheduled to visit in August... YOU WILL LOSE OUT ON MONTHS OF YOUR LIFE, AND THOUSANDS AND THOUSANDS OF $$$ IF YOU ARE MOVING ACROSS STATES WITH ALLIED.

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