Allied Van Lines
Creek, Woodbridge, VA

Allied Van Lines Reviews

2.9 stars based on 7 reviews

Featured Comments:

• D

  Donna [email protected]

  1.0

  Everything was great until my possessions were scheduled to arrive at my new home. I was advised the truck was to arrive between 9-11 on a Monday morning. It did not show and no communication was received on where it was, causing my relative to waste his time waiting for it's arrival. After contacting Allied, I was advised the truck would arrive on Tuesday and again it was a no show. It finally arrived on Wednesday within the designated timeframe. The moving guys were lazy and unprofessional so my relative helped unload to get the job done as he had a pressing need to leave due to an emergency. When the unloading was almost complete, my relative had to leave so he signed the paperwork and told the movers they had permission to remain there to finish. My relative later returned to the house after the movers left and found the furniture WAS NOT reassembled. My relative graciously reassembled the furniture but found that pieces of the bedframe were lost and could not be replaced. In addition, upon my arrival at the house, I discovered that a footstool was not delivered. I contacted Allied about the situation but it denies all liability since my relative signed the paperwork and the movers told my Allied contact that they had to leave before completing the job, which was completely false. While I understand Allied's stance because the paperwork had been signed, I feel that had the truck arrived on the original date of arrival or even the second day, my relative would have been there the entire time to make sure the job was completed. I am also very disappointed with the movers' unprofessional behavior. Under the circumstances, I am very disappointed in Allied and do not recommend the use of the company.

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  Response from the owner

  We're sorry for your negative experience and frustration. Please contact our Customer Service at 800-470-2851 or reach out to our claims department @ 800-470-2851 with your registration #. Call hours: 8am - 6pm EST Monday-Friday and 8am-12pm EST on Sat.

• J

  Jonathan Bell

  3.0

  Nothing like the experience I had previously with Allied. Almost no piece of furniture was left unscathed by the brutish treatment received. In all fairness, it was a hot day and we have lots of stairs. Everyone worked hard and was pleasant, but their skills were more than lacking.

• R

  Roop Chattha

  1.0

  They closed 3.45 pm if you want pickup so come early

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  Response from the owner

  Hi Chattha, We are open till 5pm. Sorry for the misunderstanding.