American Relocation Services
Electron, Anchorage, AK

American Relocation Services Reviews

3.6 stars based on 14 reviews

Featured Comments:

• G

  Gayla M

  1.0

  If I can give no stars I would, this company has the most lazy and inconsiderate employees. They were trusted by the military to pack our personal belongings and it was a nightmare! They did not follow specific directions on how I wanted things packed .They were given 4 days to pack and they worked about 4 hours a day and took almost 2 hour lunches and waited to the last day to pack our household. Meaning that all our belongings were simply thrown in boxes, not wrapped properly and no proper inventory was taken. They crammed things from the kitchen in the garage and didn't use the original boxes that were provided for safe transportation. My expensive computers were thrown with garage things and not packed in a box. Many screws and bolts are lost and now my furniture cannot be built .They blasted music so loud into the night that the entire neighborhood could hear. When they were loading my items they were just throwing boxes around with not a care. During my unpack so many things are broken and lost. They made everything so stressful and I hope they do not continue to serve military families because they simply DO NOT CARE !

• M

  Meredeth Henriksen

  1.0

  Never, ever, *ever* use American Relocation Services to move. They packed our house in Anchorage . This is just some of the things they did: - our brand new 75” tv was delivered like this - our sound bar is crammed into this box with it so I have no faith that it works... there is also another item packed into the tv box, but haven’t gotten to it yet to know what it is - unlabeled, un-numbered boxes. Had no clue what was in half the boxes. Had to open them up while being brought in on the dolly to figure out where they went. Hardly taped and looked like they were thrown into crates - a glass coffee mug, packed in my laundry hamper with towels? Not secured. Not packed into a box. Delivered just like this. - random cords and wall mounts came out of the truck just like this. No clue which tv or electronics they go to. - no hardware box. Missing hardware to our desk, crib, beds etc This group of guys showed up on day 1, brought a HUGE, LOUD speaker and blared music. My neighbors can also comment on how loud the music was. Goofed off and got nothing done on day 1. NOTHING loaded. DIDNT even finish boxing the upstairs. Mind you, i had the upstairs packed up in totes, hanging clothes were bagged, and had sold all our master bedroom furniture. So they literally had two rooms to do. Called a 2nd team in on day 2 from Valdez ( several hours from Anchorage. I know that Cost the company some $$$) The second team showed up at 3pm and they rushed through the entire house and threw everything on the truck. They were trying to leave the house at 5:00 sharp and I had to make them go back in and take SEVERAL items that they left. I am SO disappointed. I’m still looking for things that I may never find. Probably a couple thousand in damages.... The company who just delivered all of this to my house was completely shocked at how this was done. Starting the process to file claims on everything 😞 *DO NOT USE THIS COMPANY*

• B

  Brandon Germer

  2.0

  If you're looking for a bargain, don't mind if some of your stuff is broken when it gets to you, and feel comfortable micro-managing everyone throughout the process and showing a lot of force to keep people honest and prevent them from charging you for services they didn't provide, go with these guys. I will say they have very nice and professional people on the phone, fair prices, and generally good about the move, but you really have to keep them honest and track absolutely everything yourself. If one of the movers breaks a table, you have to call the main office RIGHT AWAY. If they agree they'll move your piano and charge you for piano handling services, then no one shows up that can handle the piano and almost drop it off the back of a truck, while the movers are still there you have to call and raise a stink or it'll be your word against theirs. These things happened to me.

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