Anchor Moving Systems
Shawn, Menomonee Falls, WI

Anchor Moving Systems Reviews

4.8 stars based on 99 reviews

Featured Comments:

• J

  Julie Stumpf

  5.0

  We moved my 90 year old parents out of their senior living to another a little over an hour away. We were very impressed with the quality of service we received from Anchor. Through all steps of the process we felt we were in good hands and received support for a move that was difficult for us to manage otherwise. Everyone was kind, helpful, professional and fun. We felt comfortable with Anchor from the beginning during the visit evaluating our items to move, through the very helpful staff answering questions on my many calls, to the move with the men on moving day. We chose to pack some ourselves like books and some knick knacks and personal items and left dishes, framed art and furniture to them. When they came on moving day, their packing was incredible, fast and safe and all our belongings arrived in great shape. We regretted not having them pack more as they were efficient, friendly and effective. We would highly recommend Anchor moving for anyone and would use them again with another move.

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  Response from the owner

  Thanks for the positive review Julie! I'm glad we were able to assist your parents in their transition!

• S

  Samantha Wichman

  1.0

  They quoted us $2100 and said if they add another guy for 4 guys total it would take less time and be cheaper. It ended up taking more time and more than $2100. They were all chatting in a room and we had to say something, 2 of them went to the wrong place and were late. One guy lost his clipboard and couldn’t find it for about a half hour and he was elderly and moving very slow. We paid time and a half because we moved on a Saturday and I will NEVER use or recommend this company again. They broke a table that they wrapped and it has been pulling teeth to get an answer on how they are going to address it and pay for it. Multiple glass that we wrapped and boxed were broken and my grandmas china but they stated they don’t cover anything we box or wrap. We even took a TON of stuff the night before to make it cheaper but it ended up costing almost $2400 and took longer with an extra mover! The customer service was terrible. No one was motivated to move us at all and moved at their own pace.

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  Response from the owner

  Ms Wichman, You were asked prior to move day (10/29/21 @ 10:32 am) if we could send a 4th man. Devin approved this change (10/29/21 @ 10:42 am). A new quote was sent showing an estimated cost of $2,431.00. Devin was also told that your final bill would be based on actual time and materials (agreed to via signature on 10/19/21). As far as the 2 men that showed up later than the original crew, we did not charge until those men arrived at the jobsite. Devin agreed to paying time and a half when he signed our contract on 10/19/21. This was all explained and agreed to prior to our arrival. The damaged end table was brought to out attention and our salesperson requested a value/receipt. To which, Devin stated (on 11/10/21) he would secure that from Colder’s. We have not heard back from Devin on this. We cannot call Colder’s and secure this information. Items that you packed into boxes do not qualify for insurance coverage as we cannot guarantee that they were packed in a manner consistent with the industry best practices. Your final bill came in at $2,364.75, $66.25 under the estimate provided to Devin on 10/29/21. If you would like to finish the claim for your end table, please secure the documentation that you promised to provide and we can process your damage claim at that time. I don’t believe our customer service is in question here, in fact, we are awaiting a response from your side in order to complete this relocation.

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  Peter Pierce

  5.0

  Don and Brian did a great job. True professionals with an unmatched attention to detail. Floors and furniture were completely covered to prevent damage.

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  Response from the owner

  Thank you Peter Pierce for your great review! We work really hard to provide the best service for our customers and we're happy to see those efforts pay off on your move.

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