Armstrong Relocation
Armstrong, La Vergne, TN

Armstrong Relocation Reviews

4.4 stars based on 66 reviews

Featured Comments:

• D

  David Voce

  1.0

  AVOID for your move. I will preface and say that their customer service department is excellent and they were very responsive. However, as a moving company they failed miserably. They trashed my furniture (they failed to wrap wood furniture), they trashed my king mattress (they didn't wrap it and got oil stains on the mattress), they lost pieces of furniture (they lost a bed rail, never was recovered), men's watches were missing and never found, lamps were missing pieces, they failed to wrap my couch and tore it in several places, they moved a flat screen TV without a TV box (a TV box was provided for them by myself!), and they put incorrect items in storage and failed to deliver the correct items. Above all else, their movers were DISHONEST and LACKED INTEGRITY. After loading a 4 bedroom 3 bathroom house, the movers asked me to sign the "bill of landing." On this document they noted that every single piece of furniture was damaged or ripped or torn. Every single piece. They didn't specify where or how the furniture was damaged, but listed every single item of mine as damaged. I refused to sign the bill of landing and they told me that they had been instructed by their company to always mark everything they moved as damaged. When I tried calling the office, everyone was gone for the day because the move took so long. Disgusting and dishonest! When my furniture arrived, the damage was everywhere. They tried to set up my king bed, but they were missing a side post. Armstrong turned me over to United, their parent company, and it took over a month of me pestering United to get a replacement part out and set up. For one month after delivery I had no bed! Then after taking care of the bed, it took United almost 5 months to provide a resolution. In the end I paid Armstrong $7,000 for my move. I was paid over $12,000 in damages and replacements. I cannot believe that I paid Armstrong $7,000 for my move. While their customer service is excellent, and their office staff is kind and sympathetic, they are clearly not training their movers how to carry out a move and hire and employ people who are dishonest and disreputable. AVOID Armstrong for your move.

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  Response from the owner

  David, we are sorry to hear that your experience with Armstrong was anything less than exceptional. We value your feedback and will keep it in mind as we constantly work to improve our customer experience. Should you need anything else, please contact us at 615.793.9333.

• M

  Michael Burns

  5.0

  Armstrong Nashville was like having family move us but with much more experience and muscle. These men were on time, hardworking and careful with all our belongings. We quoted other moving companies and felt much more comfortable with Armstrong. They had a better insurance plan than all the other movers we reached out to and the price for the entire move was equal or better than the competition. The guys were very pleasant and hardworking. I have used many movers for business and family and rate this team the top. Well done Nashville Armstrong!

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  Response from the owner

  We are so pleased to hear that we were able to accommodate your needs and that you found our crew to be pleasant and helpful. Our goal is always to provide our customers with a smooth and stress-free move. Please accept our best wishes as you settle into your new home!

• E

  Elise Dwenger

  5.0

  These guys handled our PCS out of Nashville. Their attention to detail was frankly astonishing, in a great way! Made me realize how terrible our movers have been in the past. They wrap every chair, couch, table, etc with extreme care. They were super courteous. Highly recommend!!

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  Response from the owner

  Elise, thank you for sharing your experience with us! We are always so pleased to hear of another positive encounter with our team. Thank you for choosing Armstrong!

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