Armstrong Relocation
Winchester, Memphis, TN

Armstrong Relocation Reviews

4.4 stars based on 68 reviews

Featured Comments:

• J

  Justin Ipema

  5.0

  Michelle Lipscomb went above and beyond to ensure my family was taken care of. She was always quick to respond, professional and adapted our move to the specifics of our situation. So glad we were able to work with her!

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  Response from the owner

  Thank you for the feedback! We’ll make sure to share your feedback with Michelle. Best of luck in your new residence!

• J

  Jasmine Trimble

  3.0

  The move coordinator was responsive and courteous; however, I was given a very short amount of time to coordinate my move ( approximately a couple of days to move to a new city). Otherwise, as I was told, I would have to wait an additional month or two before receiving my items since it was the week before Thanksgiving. The movers were courteous and timely; however, several items were broken and lost--all of which I received compensation for-- with the exception of a limited edition numbered print that was given to me by my parents almost 10 years ago. It's survived several moves, and mysteriously was "misplaced" and never located. The art is valued at $1200+. The movers did not provide the appropriate paperwork that would have prevented this situation and claims refused to compensate me for my loss after presenting them with documentation. I would advise anyone using Armstrong or their move partner United Van Lines to do the following: 1. Don't move anything of value with them. 2. Don't sign ANY paperwork until you have completely unpacked the house. 3. Make sure you have what's called a BINGO sheet ( it's a detailed list of everything they move". It's not the inventory sheet, it's a separate sheet. I was not made aware of it's existence until after I notified Armstrong that I was missing items and the unpackers told me themselves that I should have received this sheet.

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  Response from the owner

  Hi, Jasmine! Thank you for your feedback. Your comments have been extremely helpful. Armstrong Relocation takes customer satisfaction and experience seriously and strives to continually improve its service. As a result, I have shared the details of your move experience with our team members and we are working to improve our customers’ experience as it relates to on-the-job expectations, communication and our processes. If you have any additional questions or would like to discuss your move further, please reach out to me directly at 901.367.3005. Sincerely, Matt Evans, President

• C

  Chen

  5.0

  Great experience. The staffs are both friendly and professional. They helped me pack some of the furniture of irregular shapes, like a lamp. They also have considerable cushions and protections if you need move a mattress. Delivery is on time, regardless of the severe weather. Definitely recommend!

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  Response from the owner

  Hi, Chen! Thank you for taking the time to write a review of our company. Our goal is to exceed our customers’ expectations on every move, so we are glad to hear you were happy with our services. We appreciate all the kind words and your recommendation of our company - our best form of advertising!

More reviews (7)