Armstrong Relocation - Chicago
Fullerton, Glendale Heights, IL

Armstrong Relocation - Chicago Reviews

4 stars based on 80 reviews

Featured Comments:

• A

  Ann Larson

  1.0

  We used Armstrong in May 2021 to move from Illinois to North Carolina. We were told there would be a 7-11 day window for the delivery of the furniture. It turned into 17 days. We had to call repeatedly to find our what was going on. Communication from Armstrong would have been nice. We paid for full value protection. We had quite a few items damaged, There were some pieces that were scratched some dented, some with soiled upholstery and some upholstery had holes poked in it. Some of the items were repaired, but the majority of the items were denied. A claim company sent someone to review the damages and agreed to take some of the pieces to repair. We asked what about the rest of the pieces and could never get a clear answer from the claim company or from the Loss and Prevention Manager at Armstrong. I wouldn't be writing this poor review if someone would just explain the process for evaluation and explain the decisions that were made. Some verbal communication would be greatly appreciated. The crew sent to pack our furniture was too small and there appeared to be only two experienced movers out of four. They worked a long hard day and were rushing at 10 pm to finish loading the truck. We found out our furniture was taken out of the first trailer and it was put in another trailer during the time we were waiting for our furniture. The extra handling wasn't good for our furniture. Ann L

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  Response from the owner

  Ann, we are very sorry to hear about your experience with our team as we strive to make every customer interaction great. While we are currently working with you through the claims process, please feel free to reach out to us directly to further discuss your move.

• B

  Barbara Surin

  1.0

  Have been meaning to contact Armstrong and express my total disappointment in my move. I had used them a few years ago and my experience was stellar. This time not so much. I was moving from my townhouse and having to store items with them while I stayed at my daughter's home while I looked for a place to live. The crew showed up late that morning and took forever to label the items. What should have been a 4 hour job ended up taking 10. When it came time to get things out of storage and intomy home it was a fiasco. They were short handed and had to call someone else. While bringing things in I noticed big boxes were place on the dolly on top of little boxes. As they were running down the ramp laughing I noticed items that were labeled fragile weren't being handled as such. They finished early and after the fact I noticed many items were scratched, dented or broken. I was very disappointed but since I didn't purchase insurance have to live with what happened. I would never use or recommend them.

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  Response from the owner

  Barbara, we are sorry to hear that your experience with Armstrong was anything less than exceptional. Please contact us at 630.438.5060. Thank you!

• G

  Geraldine Gargano

  1.0

  On march 11 I was moved by Armstrong Relocation/United. When the saleswoman came to take measurements and give my a quote she laid everything out very clearly. Moving day the movers came at nine and at five o'clock the announced there was no more room in the truck for the balance of the furniture. The only choice he said I had was to pay overtime or they would come another day to pick up the balance of the furniture. When I showed him my paperwork it clearly stated everything to be moved that day and I wondered why there was the mistake. Its seems that salespeople for this company and probably many more do this routinely. It is a way to charge more for your move. After much conversation the saleslady called and said the movers couldn't do any more that day because they would be doing to much. She reluctantly said she would send a truck the next day due to the fact that the truck arrived at our new location after 5 pm. The unload was rushed they only put together the large items and everything else appropriately 55 boxes and 4 wardrobes were all shoved into one room. I had purchased the extra insurance for over 200 dollars and untimely was told that they would not honor the claim that I had to submit. The brand new wood floors have many scratches due to dragging the large pieces of furniture into place. They only fixed a few scratches on a large china cabinet and a lamp. The other two items, the floor and a patio chair were denied. I am sorry I ever allowed them to do my move and I am still trying to get them to be responsible for the damage.

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  Response from the owner

  Geraldine, we will be more than happy to continue discussing your recent move and claims process. Please feel free to contact us at 630.438.5060.

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