Austin's Safe Storage LLC
49, Magee, MS

Austin's Safe Storage LLC Reviews

4.4 stars based on 35 reviews

Featured Comments:

• A

  Amber Toney

  5.0

  Storage is great and the prices aren’t bad. If they aren’t in office they give their home phone and will take a payment over the phone. One day I had a bit of an emergency and they helped right away even though it was after hours on a day they were closed. They do work with you.

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  Adira

  1.0

  DO NOT USE AUSTIN'S SAFE STORAGE. Initially, this was a clean, convenient and affordable storage facility to use. We made our payments in a timely manner over the phone, and didn't have a problem. Then, we started having an issue when we wanted to get our belongings out of storage. The father HAD to be there in order for us to get into our unit because the lock was changed without us knowing. Then, when we needed to get a uhaul to get our things out of storage, the father was the only one who could rent out the uhaul we needed. He left the facility for the day, without letting us know, after he said he would be there at a certain time. This caused my husband to make a blank trip. Then when we finally were able to get our things moved out, we were told that we couldn't receive our deposit back because the unit was "dirty". The next night, my husband swept out the unit... ALL 3 leaves and cob webs. He took pictures of the clean unit and let them know the following day that the unit was clean so that we could recieve our deposit. Three weeks later, we called to find out when we should expect the return of our deposit. The daughter got loud and emotional for no reason, and said that I called her a liar, all because the money was not refunded to a card that belonged to me or my husband. She said she emailed my husband a receipt... she did not. The card and email she used belonged to a relative who paid on the account. Although they should have confirmed the card for the refund, that wasn't my main issue. The problem is how disrespectful the daughter was. This was also not the first time she had gotten irate with us as customers. This was the 3rd time. The father ended up getting on the phone and trying to smooth things over, but I have huge problem with bad customer service, and this place has TERRIBLE CUSTOMER SERVICE. When you're paying for a service, you don't want to feel like you're dealing with someone who is RUDE and completely mentally and emotionally UNSTABLE. The daughter needs some serious help. According to the father, the daughter quit because of me calling to ask which card the money went back to. I hope she did quit so she can have time for prayer and a psyche eval.

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  Axle M

  5.0

  Awesome and down to earth lady. Helps where she can. Seen her handle even the rudest customers in a polite manner. The family will go out of their way to help a customer with storage or uhaul.

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