Bellhop Moving
Olas, Fort Lauderdale, FL

Bellhop Moving Reviews

3.6 stars based on 9 reviews

Featured Comments:

• H

  Harrison Stevens

  5.0

  The team showed up early, were friendly and worked around us as we continued to pack some things that we couldn't do the week before. They took great care packing the truck for a 2000 mile move. They were professional and made the experience fun and stress free.

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  Response from the owner

  Harrison, thank you for taking the time to write a review! We hope you enjoy your new place.

• A

  Arthur Segall

  1.0

  Part 1: I am very upset with BellHop. I believe they were very unprofessional and misrepresented cost for services rendered. I was obviously moving, change of address through the USPS, afterwards I was bombarded with numerous moving related advertisements. One was BellHop Moving Services. Since their add was via the USPS, I made the assumption that they were vetted. Everything was done on line, they asked house/apartment etc., how many rooms, furniture type, number of boxes, from home to 2 addresses-home and storage(1.5 miles from each other) Local move covering about 20 miles each direction(4 bedroom home, but 2 bedrooms were completely empty therefore stated 2 complete bedrooms to move, including a heavy hospital bed, family room, breakfast area, living room, dining room and 50 boxes which I later called and increased to 75 boxes). I completed the information. I received a price of 832.20. The morning of the move, 3 men arrive on time(9am) with a rented Penske Truck. When they arrived they immediately stated that the job is bigger than they anticipated. They were on the phone for about 30 minutes before they agreed to do the move. Also they were told not to move the hospital bed because in exceeded the 300 lbs limit. I spoke to the dispatcher/supervisor(female, Erin?). I was very adamant about the hospital bed being moved because I had disclosed on the online information “Heavy Hospital Bed”. Not my responsibility if no one reads the information provided by the customer. The workers were very nice. The crew chief(Edwin) said he would move the hospital bed because he also had a special needs family member. They requested a fourth mover to come and help. I found out at this time that the 1 truck and 3 movers were contracted for my move from 9am to 3pm. Also the truck was not big enough therefore anticipated to do 2 trips. Eventually started at 9:30 am. I told them that I would help in hopes to move things along faster. During the move, I got to know a little bit about the workers. The crew chief(Edwin) who brought the truck was employed by BellHop. The other two workers are independent contractors, Trae works out of North Carolina as a mover as well and the other Ismael who don’t remember his regular job, but it is not in the moving industry. The truck was completely filled with the items just going to the storage facility. That run was completed around 5pm(arrived back at the house). The fourth worker(Gustavo-full time job photographer) arrived at the storage facility at 3:50 pm. The rest of the house was mostly items going to the other house. As the day progressed, I could tell everyone was getting more tired, more breaks, less attention to trying to pack the truck all the way up, this time it was about half way up(understandable-but not helpful). There were still about a one car garage size of items still to be moved that they did not get to. The second trip to the house was finally completed at 10pm. They did get the hospital bed moved for which I am very grateful and it took all 5 of us to move it. During the move I had spoken to Erin(?) a couple of times, the conversation was basically the move is taking twice as long with an extra employee for half the time. I said I understood, but also expressed that if the original move was 3 movers and 1 truck for 6 hours and this move took 12.5 hours with an additional worker for 6 hours than the math should work out to be around $2000 give or take.

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  Response from the owner

  Arthur, thank you for sharing the details of your move experience with Bellhop from June. We apologize again that your move estimate was inaccurate, causing great stress and inconvenience. Our system shows that you had these concerns addressed by our Quality team post-move through bill adjustments. Our goal is to provide stress-free moves by maximizing efficiency, offering a workforce you can trust, and providing you a fair and reasonable experience with customer service. We have shared your feedback with our Market Manager, and we truly hope to redeem the experience in the future. If you have any further questions or concerns that have not been addressed in our contact with you, please reach us at (888) 836-3939 or [email protected]. Thank you for taking the time to share your feedback.

• A

  Arlene Segall

  1.0

  Part 2 The day after the move another supervisor called me(male-do not recall his name) and also stated that the charges would be more than initially noted. I acknowledged this and again stated that the math should work out as previously discussed. Unfortunately, that was not the case. I received an email from Erin stating that the 4th mover was charged at a rate of $758.87 for 12.5 hours, then a credit of $422.17 since he had only worked 6 hours. Then on my credit card I was charged $832.20 as expected and then an additional charge of $2735.37-$422.17=$2313.20, bringing the total cost of the move to $3145.40 (4x the original price provided for something that took only 2x as long to do). I emailed Erin back regarding the charges 2 days in a row, I never heard from her again! I had given them my credit card to reserve the move about 3 weeks prior, Chase VISA. I filed a dispute with Chase and I was informed by a supervisor that through VISA “Estimates” such as from a moving company are not disputable. A similar move 5.5 years prior with more rooms and items only cost $1400 total. Also, I had to miss work and rent a Uhaul truck 2 days later and move the remaining items left myself with a friend(filled a 15’ Uhaul truck)-additional cost! Again, the workers were nice and did a decent job and helped me with the hospital bed. However, I would never recommend BellHop to anyone. Still furious at the way I was treated by the company personnel and financially gauged!!!

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  Response from the owner

  Arlene, thank you for sharing the details of your move experience with Bellhop from June. We apologize again that your move estimate was inaccurate, causing great stress and inconvenience. Our system shows that you had these concerns addressed by our Quality team post-move through bill adjustments. Our goal is to provide stress-free moves by maximizing efficiency, offering a workforce you can trust, and providing you a fair and reasonable experience with customer service. We have shared your feedback with our Market Manager, and we truly hope to redeem the experience in the future. If you have any further questions or concerns that have not been addressed in our contact with you, please reach us at (888) 836-3939 or [email protected]. Thank you for taking the time to share your feedback.

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