Bellhop Moving
Jones, Nashville, TN

Bellhop Moving Reviews

4.7 stars based on 464 reviews

Featured Comments:

• K

  Kristi Drenth

  1.0

  I do not recommend Bellhops. I made a reservation for a whole house move and an hour after they were supposed to show up, I called and found out they could not fulfill the reservation and wanted to reschedule for four days later. My experience with on the phone with Bellhops was extraordinarily negative and did not result in any kind of assistance or resolution.

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  Response from the owner

  Kristi, thank you for your honest feedback. We apologize for our inability to perform your move as promised due to the poor communication and lack of support from HQ. It is highly unusual for us to experience fulfillment problems, and we hate that we could not provide a complete team for your move. Looking at our records, our Move Coordination Team attempted to find replacements moving pros for your original reservation time, but they were unsuccessful. We understand that our error caused you great stress and inconvenience. We shared this feedback with our Management Team to ensure we provide better solutions in the future. If you have further feedback, please let us know (888) 836-3939 or [email protected]. We wish you the best on your move.

• C

  Chris Welch

  4.0

  The crew was nice and professional. The website gave an inaccurate time estimate for 3 hours and it took the 4 man crew roughly 7 hours with breaks, drive time 2 miles to complete the job though we felt the estimate to move a 2bd room condo 1 person was a little light we didn't feel with larger moving Elevator scheduled just for them for the day that it should have been more then 5 hours so we spoke with Customer Care and they compromised at 5hrs move time to adjust the cost. A little more expensive then the usual move but a good friendly crew and good customer service end result so were happy.

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  Response from the owner

  Chris, we are so sorry to hear about your experience. We understand that you booked online and trusted our estimate. We apologize that it was inaccurate for the scale of your move cause additional time and stress. Our system shows that you were able to address these concerns with our Quality team post-move through bill adjustments. We are actively modifying our online estimator to ensure that this same experience doesn’t happen in the future. If you have any further questions or concerns that have not been addressed in our contact with you, please reach us at (888) 836-3939 or [email protected]. Thank you for taking the time to share your feedback.

• J

  Julie Davy

  2.0

  Way overpriced and didn’t come prepared. What moving company doesn’t supply blankets? Wrap? Something!!?? The truck was to small for my belongings so I had to make several trips to continue to move items.Not to mention they damaged a lot of pieces and my hardwoods in my new home. Pics below...Wouldn’t recommend them.

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  Response from the owner

  Julie, we are very sorry that this was your moving experience. Our customer care team has been in contact with you about this, and we are actively taking steps to ensure this doesn’t happen in the future. If you have any further questions or concerns that have not been addressed in our contact with you, please reach us at (888) 836-3939 or [email protected]. Thank you for taking the time to share your feedback.

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