Bennett's Moving Services
Elk, Elizabethton, TN

Bennett's Moving Services Reviews

4.6 stars based on 120 reviews

Featured Comments:

• S

  Scott Reynolds

  5.0

  We had used Bennett's four years ago for our personal local move and they were wonderful. When our church was able to acquire a grand piano, I inquired first with Bennett's to see if they were equipped to do grand piano moving and they were. I scheduled them to pick the piano at a location in Johnson City and they met me there promptly. They everything that was needed to make a safe move with this newest addition to the music ministry at our church. They worked efficiently and had the piano loaded and we headed to the church building, where they also had to move two upright pianos in order to make room for this new piano. They had it done safely and quickly. Hats off to Bennett's and I will heartily recommend them in the future.

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  Response from the owner

  Thank you very much Mr. Reynolds. It was a pleasure working with you. Please let us know if we can assist you in the future

• J

  Joshua Moss

  1.0

  I am a repeat customer who had a pleasant experience the first time using Bennetts. This time, however, was not acceptable and will prevent me from using the company in the future. I was promised a 9:00am arrival time. At 10:00 no truck had shown up. I called the office and was told it would be between 11:00-12:00. At 12:30 and still not seeing a truck I have to call again. I was told by the office they were 1 hour away. At 2:00 I still have not seen a truck. I call again. I’m told the are 45 minutes away. At 3:00 I called again and did not receive an answer. 3:30 the truck finally shows up. What was supposed to be finished by 3 or 4 that day was not started until then. It was 10:30pm before the job was completed. Unfortunately, I don’t know if it is the office or crews fault because one will always blame the other. But, what I do know is I will be sure to let all my friends and family know to not use the company.

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  Response from the owner

  Thank you for sharing your feedback. We are truly sorry you didn't have a good experience. Unfortunately with the nation wide labor crisis it has been a challenge to keep a full crew that performs to our standards. The morning of your move we had 2 crew members not show up. Leaving only 1 man for your move. 1 man is unable to carry large furniture pieces by his self. Left with no other choice we did the most logical thing we could and teamed the 1 man up with the crew that had the shortest day , so they could ALL come out to complete your move. It's very hard to predict how long it will take to finish a move, and the arrival time did change several times. We at the office were doing our very best to gage how much longer the crew had. Your home was an hour from the job site the crew was on, so that delayed arrival as well. We spoke with you again and apologized for the trouble and assured you we would not let you down and would get your move completed one way or another. We also told you that since it was starting so late, that as other crews finished we would send them out to help as well, which we did. This resulted in over half the crew on site , approximately 10-12 movers. They all worked as hard and as fast as possible to get you moved and make up for the delayed start, finishing up about 9:30. We are truly sorry that our efforts were not enough to make up for the late start. With the current workforce challenges, we as well as most other service related businesses have our hands tied. We are grateful for our dedicated crew members as a whole that do show up, and don't hesitate to help each other and us out. Even if it means working 14-16 hours to team up to complete a job and take care of a customer who was let down by a few (ex) crew members with bad work ethic.

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  Lito-David Bryant

  5.0

  This is the only moving company I will ever use, period. I was stuck in a bad way when another mover cancelled on me. I had a 500 lb piano to move downhill, 16 stone stairs, and a curved path. The original company cancelled on me the evening before. I rented my moving truck for an extra day while I searched for another company that specialized in piano moving. I found Bennett's. James called me the next morning as friendly as can be. I sent him photos, we arranged a time and he with his crew showed up on time and painlessly achieved this momentous feat. I couldn't be happier with the great service they provided. So friendly, warm, genuine. Things were so stressful for me up to that point and when they arrived, I felt like I could finally breathe. I can't even express how grateful I am for Bennett's Moving Services. As far as I'm concerned, they get 6 out of 5 stars. If you don't get the pleasure of selecting their services, you're missing out.

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