Brendamour Moving & Storage
Milford, Cincinnati, OH

Brendamour Moving & Storage Reviews

3.9 stars based on 34 reviews

Featured Comments:

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  Melissa Afstralou

  1.0

  We have had a horrible experience with Brendamour, if there was a way to give them a Zero star this is what they will deserve. They have damaged many of valuable pieces of furniture that we have purchased from all of the world. Both my husband and myself worked for P&G and through out our assignments we have collected some unique pieces. All our furniture were in perfect condition before they were moved to their facility for storage. Unfortunately, we could not be present when they moved our furniture to their facility but we trusted they will do a quality job as they were expensive and we thought reputable company. They stored our furniture for almost 5 years and despite making over 25000 dollar in moving and storage fees they also required us to use their people for loading which costs three times as much as any other loading company. We moved our furniture to Florida because Brendamour was 50% higher than anyone else and three times higher in costs on doing it ourselves and they had their own people wrapping and loading in the truck for the move to Florida.Our furniture arrived in Florida scratched, chipped with legs of tables and chairs broken and leather torn. When I called them to express my disappointment they said my husband should have inspected every piece prior to loading which was not possible and their excuse was that these damages happened in the way to Florida which was not possible as many of the furniture were chipped and we did not find any of the missing pieces. I have not written a critical review before, however the entire dealing with this company was so unacceptable that I am compelled to do so, so that everyone else who choses to use them does not or is careful and not make any assumptions.

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  Response from the owner

  Thank you for your detailed feedback. We are very sorry to hear that you feel this way. Customer service and doing business with honesty and integrity are extremely important to us. We know our customers value their possessions and we try our best to prevent damages. We regret that this was not settled to your satisfaction, but we cannot accept any liability after your items are moved out of storage.

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  Courtney Cutcher

  5.0

  We had quotes from Brendamour and another local moving company for our move from Cincinnati to Atlanta. Though I liked everyone’s I dealt with at Brendamour, they were more expensive so we ultimately did not use them. Big mistake. Huge. If I ever have another move from Cincinnati I will happily use Brendamour and I will also recommend them to anyone else who asks. You get what you pay for and moving your precious home is NOT a time to try and cut costs.

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  Response from the owner

  Thank you so much for leaving such a kind and educational review! You are absolutely right, moving your home should never be taken lightly. We are so sorry to hear things did not go well with the other moving company you chose. We are always here if you need us in the future. We wish you all the best as you start to settle into your new home!

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  Chelsea Assef

  1.0

  The first time we got a delivery from this company, we didn’t get a 30-minute warning, missed the delivery, and were told that we’d be charged a rescheduling fee. The table and chairs were then delivered damaged to the point that the seller chose to replace the entire delivery. This week, we had another Wayfair delivery shipped through Brendamour. I called the day before to make sure that my husband’s number was the primary number. They proceeded to call my number, and skip the delivery when I didn’t answer at work. The supervisor informed me that the number was incorrect on the paperwork they’d given the movers, and that they were too far away to make the delivery. We reschedule for the next day, and they delivered an hour before our delivery window was set to begin. Two of the boxes were damaged, and there are large gashes on our bed. Around half of what was delivered is going to need to be replaced. This company is careless, and it shows.

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  Response from the owner

  Chelsea, we regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at 1-800-948-4885 when you have a chance. Thank you, and we look forward to hearing from you.

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