Budget Truck Rental
Cobb, Marietta, GA

Budget Truck Rental Reviews

2.9 stars based on 42 reviews

Featured Comments:

• W

  Wendy Farkas

  1.0

  This was horrible! Supposed to be quiet ride, ha! Sounded like a jet engine! Supposed to sit 3 people but the 3rd seat was a jump seat and we had to straddle the dashboard to sit in. It was filthy and the cab leaked when it rained! It also had over 150,000 miles on it! Look at the pictures.

• D

  Don Staples

  1.0

  Use these people at your own risk. If it was possible to give less than one star I would have My reservation number was 1808360421471. That is important because when I went to pick up the truck at 8am the morning of my move I was told that, since i am using a debit card to pay (the same card I used to make the reservation) I must have a bill to corroborate my identity. No problem, I'll just pull up my car insurance bill. The young gentleman behind the counter said that doesn't work, I asked him what would work, he said a bank statement. No problem, I can pull that up on my phone. Nope, has to be printed out. I'm fairly frustrated at this point but ok, when the bank opens at 9 I will go in and get a statement printed. I did....guess what, not acceptable. Why? The address on my bank statement didn't match my driver's license. Remember, I'm attempting to rent a truck to move to a new location. I have already changed address at my bank, but Georgia DDS takes a minimum of about 6 weeks to send out new license...six weeks before I moved I didn't know where I would be living so I really couldn't order a new license. Not that any of this made any sense whatsoever. When he told me about this (first he ever mentioned about addresses matching) I asked wat if my friend with a credit card rented the truck and added me as a driver (for more money ) he said that would be acceptable. I'm pretty frustrated at this point after being quoted policy that is nowhere to be found on the budget website nor on the registration form and when he continued talking I asked him to please not say anything else to me right that minute...all he was doing at that point is frustrating me more and making me angry. My friend with the card came back in with me, we handed him our licenses and her card and he began entering information in his computer. At this point he stopped, handed us back our information and said I was rude to him and he had done everything possible to help me but his manager said he didn't have to rent to us. It gets better. after wasting an hour and a half with this arrogant moron, having movers scheduled to arrive in 30 minutes, I called Budget customer service. I was told they do rent with debit card and there is no additional verification required. The issue was handed off to the inventory manager and was told I would receive a call within 2 hours. Apparently there were/are no available trucks within 15 miles of Marietta, GA because 4 days later I still haven't heard from Budget. So they obviously do not care. The kicker? I still had to pay the movers, and they were great, but it took until 1:30pm to find an available truck (with Penske). Instead of having the move completed on Monday, it took a second day, another truck and an additional $770 to complete my move thanks to Budget's complete lack of concern and common sense. Use Budget at your own risk.

• C

  Charles Ewing

  1.0

  Gave them a debit card, so they spent 15 minutes calling my insurance company and putting me through a trial because it was a debit card. I guess that meant I was a high risk client. I had several thousand dollars in my checking account. I'll never use them again. Btw, I had an account I set up online years ago with a preferred customer number. They said it was policy and wouldn't cancel the debit card and use my Amex. My policy is that I don't use companies that make it hard for me to do business with them. See you...

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